Kaspersky Premium Blocking Apps

[MightierPen]

When I set a program on my computer in the Trusted category and make sure its network is green (Allowed), sometimes Kaspersky will still block it from the internet anyway.

When I'm halfway through installing a program, I go to the Intrusion Protection and make sure it's allowed to install.  Sometimes it won't install even when it was given access.

So I'm having to actually 'Pause Protection' on Kaspersky so that I can use the apps, install them etc.  I really don't want to do that.

How do I tell Kaspersky to stop doing that?

[Berny]

@MightierPen Welcome on the Forum.
 

25 minutes ago, MightierPen said:

Kaspersky Premium Blocking Apps

Could you please post a screenshot from the detection.

[MightierPen]

3 minutes ago, Berny said:

@MightierPen Welcome on the Forum.
 

Could you please post a screenshot from the detection.

I would but it's a silent thing.  There is no error pop ups or anything.  The apps just don't work and when I get the feeling why, I pause Kaspersky and they start working.
I've recently changed the "automatic actions" to ask me instead of perform auto actions.  So now when installing an app I get like a dozen pop ups telling me a program is trying to modify protected files.  Which is fine, but isn't the same thing as the network blocking.

Even apps that have been on my computer for a long time struggle with this.  Like iLok or Native Access etc.  They say, "There is no connection to the internet, check your internet connection".  But they are 'Trusted' and 'Network Allowed'.

[Berny]

@MightierPen

This is weird ? ...

Please contact Kaspersky Technical Support → https://support.kaspersky.com/b2c/#contacts
You will be asked to activate traces and reproduce the problem,
for privacy reasons we don't request system logs on this Forum.

[MightierPen]

18 minutes ago, Berny said:

@MightierPen

This is weird ? ...

Please contact Kaspersky Technical Support → https://support.kaspersky.com/b2c/#contacts
You will be asked to activate traces and reproduce the problem,
for privacy reasons we don't request system logs on this Forum.

Yea it's weird.  That's why I'm asking.

Here's an example.  Just now I launched iLok License Manager.  Here is the pop up I get:

But when checking in the App Manager, I've already trusted it and allowed network access.

So I will do that support ticket.

[harlan4096]

That's very weird behavior ?

 

Can You provide version of K. product and operating system installed?

[MightierPen]

On 12/24/2024 at 1:00 AM, harlan4096 said:

That's very weird behavior ?

 

Can You provide version of K. product and operating system installed?

Sorry for the delay.  I wasn't notified of replies.  And forgot to make a ticket.

Windows 10 Home Version 10.0.19045 Build 19045.
Kaspersky Premium 21.19.7.527(b).  Database release date: 2025-01-04 7:26am.

I got the Kaspersky version info by hovering my mouse over the taskbar icon.

[harlan4096]

If you disable FireWall module temporally, and try again, will it work?