Kaspersky Plus on Windows recognize wrong number of devices

[tridephysique]

Hello everybody,

My Kaspersky shows the right number (4) of devices but Kaspersky Plus on Windows doesn't (it recognizes 5 devices).

The mismatch happened after I reinstalled one of my PC, give it a new name and disconnect it from My Kaspersky via the web.

At the moment, the mismatch hasn't caused any issue as I have license for 10 devices.

However, the similar mismatch issue (my old Kaspersky VPN licenses for 5 devices) prevents me from using all of my devices.

How can I resolve this mismatch.

 

[nexon]

Hi, 

Welcome.

I had this when i reinstalled phone so i was 3 devices from 5 which was correct. After reinstallation phone kaspersky recognized 4 devices from 5. But it was same phone like before.

So simply in my.kaspersky devices i did disconnect device previous (before reinstall of phone). So i keept new after reinstalled phone. 

And it is 3 from 5 like before.

But you wrote that you already disconnected device... hmm Please look again on devices on my kaspersky.

[tridephysique]

Hello Nexon,

Thanks for your answer.

So I guess that 'disconnecting' will send and command to Kaspersky on the device. The device seems to have to send a response to My Kaspersky for the 'disconnecting' to really take effect.

In my case, I reinstalled first.

I have checked My Kaspersky, only 4 devices show up.

Kaspersky on my desktop shows 5 devices.

I intended to get support from Kaspersky experts, but I only have a Plus license not a Premium license.

I don't see any useful options on My Kaspersky.

[tridephysique]

Hello,

I finally found out.

We have to update the status of Kaspersky on PC.

I have the localized version of Kaspersky, so I don't include the screenshot.

[nexon]

Its easy as i wrote.

Simply disconnect device which is greyed out in my kaspersky devices. 

And after this you should have correct devices numbers if not restart phone and look again.

it will updated...