Kaspersky PLUS not activated after purchase

[Sangam]

Hi. I bought Kaspersky PLUS subscription. I recieved the email for invoice. But I didn't recieve any emails for the activation or any other email. It says in the first email 

You will receive a second email shortly with a link to access your My Kaspersky account, subscription details and installation links.

But I didn' t recieve any. Can you please help me out ?  I looked into talk to customer support chat. Seems like a bot and was very confusing.

 

Thanks!

Edited November 23, 2023 by Sangam

[Sangam]

Can someone please help? or point in the right direction?

Thanks

[Flood and Flood's wife]

4 hours ago, Sangam said:

I bought Kaspersky PLUS subscription.

I recieved the email for invoice.

But I didn't recieve any emails for the activation or any other email. It says in the first email 

You will receive a second email shortly with a link to access your My Kaspersky account, subscription details and installation links.

But I didn' t recieve any. Can you please help me out ?  I looked into talk to customer support chat. Seems like a bot and was very confusing.

3 hours ago, Sangam said:

Can someone please help? or point in the right direction?

 

Hello @Sangam, 

Welcome!

1. May we know from which site or merchant the Kaspersky PLUS subscription was purchased from please? 
2. IF Kaspersky PLUS subscription is purchased via a Kaspersky website OR via (your) MyKaspersky account, after purchasing on the Kaspersky website, your subscription will be automatically saved in your My Kaspersky account. The activation code is not required. The subscription will be applied automatically after you download and install the application. 
3. IF the purchase is made from another *non-direct* Kaspersky seller, they send an Email with Activation code. (you) must contact that merchant direct for any delivery issues. 
4. Contacting Kaspersky Customer Service by Chat is quite easy, on the support page, select Chat or (you) can select Email, then fill in Order & payment issues, Delivery issue template; please include:

• The date of the purchase and order number from the confirmation *first* e-mail. 
• Your full name and the e-mail address that you have used for the purchase. 

IF there's any issues, please post back? 

Thank you🙏
Flood🐳+🐋

Resource: 

I paid for an activation code but didn't receive it

Edited November 23, 2023 by Flood and Flood's wife
grammar

[Sangam]

3 hours ago, Flood and Flood's wife said:

Hello @Sangam, 

Welcome!

1. May we know from which site or merchant the Kaspersky PLUS subscription was purchased from please? 
2. IF Kaspersky PLUS subscription is purchased via a Kaspersky website OR via (your) MyKaspersky account, after purchasing on the Kaspersky website, your subscription will be automatically saved in your My Kaspersky account. The activation code is not required. The subscription will be applied automatically after you download and install the application. 
3. IF the purchase is made from another *non-direct* Kaspersky seller, they send an Email with Activation code. (you) must contact that merchant direct for any delivery issues. 
4. Contacting Kaspersky Customer Service by Chat is quite easy, on the support page, select Chat or (you) can select Email, then fill in Order & payment issues, Delivery issue template; please include:

• The date of the purchase and order number from the confirmation *first* e-mail. 
• Your full name and the e-mail address that you have used for the purchase. 

IF there's any issues, please post back? 

Thank you🙏
Flood🐳+🐋

Resource: 

I paid for an activation code but didn't receive it

Hi ! Thanks for helping out!

I bought it on the kaspersky website. I did look if its been added in the subscription tab. But it hasn't been added. But I recieved the email for invoice. Can you please tell me what would be the wait time until I get a response from kaspersky support?

[Flood and Flood's wife]

1 hour ago, Sangam said:

I bought it on the kaspersky website.

I did look if its been added in the subscription tab. But it hasn't been added.

But I recieved the email for invoice.

Can you please tell me what would be the wait time until I get a response from kaspersky support?

Hello @Sangam, 

Thank you for the information!

1. Please tell us exactly *which* Kaspersky site - we'd like to check the site? 
2. Which *payment* option did you select to pay for the subscription? 
3. Has (your) bank or financial institution processed the transaction? 
4. After logging a request, you'll receive an Incident reference number, the chat window opens, (you) accept the Privacy T&C & enter (your) email address & a Chat agent will answer (you) normally within minutes, if the Email option is selected, after logging a request, you'll receive an Incident reference number & then Support may take up to 5 business days to respond. 

Please post back? 

Thank you🙏
Flood🐳+🐋

Edited November 23, 2023 by Flood and Flood's wife
pn

[Sangam]

On 11/24/2023 at 4:27 AM, Flood and Flood's wife said:

Hello @Sangam, 

Thank you for the information!

1. Please tell us exactly *which* Kaspersky site - we'd like to check the site? 
2. Which *payment* option did you select to pay for the subscription? 
3. Has (your) bank or financial institution processed the transaction? 
4. After logging a request, you'll receive an Incident reference number, the chat window opens, (you) accept the Privacy T&C & enter (your) email address & a Chat agent will answer (you) normally within minutes, if the Email option is selected, after logging a request, you'll receive an Incident reference number & then Support may take up to 5 business days to respond. 

Please post back? 

Thank you🙏
Flood🐳+🐋

Hi! Thanks for helping out! 

I contacted the customer care through phone and they activated  Kaspersky Plus subscription.

 

Thanks!

[Flood and Flood's wife]

4 minutes ago, Sangam said:

Hi! Thanks for helping out! 

1. I contacted the customer care through phone and they activated  Kaspersky Plus subscription.

Hello @Sangam, 

You're most welcome!

1. Excellent, that's wonderful news, we're delighted to read that🤸‍♂️

Thank you for taking the time to share it with the Community!

Thank you🙏
Flood🐳+🐋