Kaspersky Plus blocks Cyberlink Screen Recorder 4

[Robert_B]

Since some time I can't use Cyberlink Screen Recorder 4 (included in Power Director 365) anymore.
I can start the program but it freezes and I need to stop it in the Task Manager.

As suggested by Cyberlink I tried to run the program with the auto startup of Kaspersky disabled and it worked fine.

As soon as I start Kaspersky Plus, the issue is back and I can't run Screen Recorder. PowerDirector works fine but screen recorder freezes after starting it.

Any ideas or suggestions on how to solve this?

 

[harlan4096]

Welcome to Kaspersky Community.

 

Please provide version of KPlus and operating system installed.

 

Link to download Cyberlink Screen Recorder 4?

[Robert_B]

Kaspersky Plus version : 21.36.6.614(a)

Operating system : Windows 11 Pro x64 Build 26200

Here's a link for the free "Essentials" version but I use the version that comes with Cyberlink PowerDirector365, so I'm not sure the issue will also exist in the free version.

https://www.cyberlink.com/downloads/trials/screen-recorder/download_en_EU.html?srsltid=AfmBOoqpqciu5GNZLWxJJcIW6L3Iapfg9VpBBjL3k80KjveFcktgyai-

 

[harlan4096]

Check if in Intrusion Prevention -> Manage Applications, there are any Cyberlink app / exe / service in restricted group.

[Robert_B]

I checked and there are no Cyberlink apps in the restricted group, in fact there aren't any apps in the restricted group.

[harlan4096]

 

 

I installed from that link, of course it is the Free version, but no issues here recording with KPremium 21.23 + W11 25H2.

[Robert_B]

Strange. I will uninstall it and install the free version to check if it has the same issue on my PC.
I will let you know the outcome but it will be later today as I have to leave right now and I won't be back until this evening (I'm located in Belgium, it's 1:20 pm here right now).