Kaspersky Plus blocking websites

[Nazatto]

I use my computer for work, and since yesterday I have not been able to enter some sites of the company, it is showing the attached error...

I disabled the antivirus and the site is working again.

I would like some help, because I am not finding the place for me to register this type of exception.

[harlan4096]

Welcome to Kaspersky Community.

 

Can You post please OS version and K. product version installed?

[Nazatto]

34 minutes ago, harlan4096 disse:

Welcome to Kaspersky Community.

 

Can You post please OS version and K. product version installed?

Kaspersky Plus 21.14.5.462

Windows 11 22H2 (Compilation 22621.2134)

[harlan4096]

Have tried a different browser?

[Nazatto]

4 minutes ago, harlan4096 disse:

Have tried a different browser?

yes, same result

[harlan4096]

Did You make any change to Your K. product? Also, try powering off the router for a while...

 

Check if using a Proxy Server in Your Windows network settings.

[Nazatto]

I didn't do any updates, I just turned the notebook on to work and it wasn't working anymore.

I don't use a proxy server.

[harlan4096]

Are you using a VPN?

[Nazatto]

Yes, I'm.

The sites that I am not able to access are part of the intranet

[Nazatto]

I already consulted the Infra staff, they said no to access problems

[harlan4096]

So, no Kaspersky related issues or?

[Nazatto]

when I click on Exit, in Kaspersky, the sites work again.

so i believe Kaspersky is doing some blocking

Edited August 11, 2023 by Nazatto

[harlan4096]

Can You try to run a K. Restore Settings:

 

 

If still not working, uninstall and reinstall.

 

[Nazatto]

I did both, and it still doesn't work.

[harlan4096]

Using Kaspersky VPN? did You enable Kill Switch?

[Nazatto]

I am not using Kaspersky VPN, I connect to the company's VPN

[harlan4096]

Maybe that's the problem, which VPN are You using?

[Nazatto]

I use GlobalProtect.

 

I tested it on another PC, and the pages are accessible.
But I need it to work on this one, because I use it for work

[harlan4096]

Check if K. VPN is enabled or being activated when accessing those sites.

[Nazatto]

K.VPN is disabled.

I'm only using GlobalProtect to connect to the company's network

[harlan4096]

Hum I guess GlobalProtect product also comes with security features? Probably incompatibility issues running 2 security products in the same system 🤔

[Nazatto]

I looked for some security setting in GlobalProtect but I didn't find it.

But I believe that is not the problem, because some pages I can access normally.

[harlan4096]

Weird issue actually 🤔

 

You best bet here is to contact and report to K. official support: K. Support

[Lobsangrs]

@Nazatto Hey there!

Tell me, did you get a fix for this kaspersky issue with GlobalProtect ? I got the same issue here