Kaspersky Plus

[Wsap]

How do I know if I have downloaded the app correctly to use? Previously with another PC whenever I went to a bank website the app would automatically get into a separate tab of protective mode (green frame) which now isn't happening at my current PC. Please advise.

[Berny]

@Wsap Welcome 

Please see How to enable the Kaspersky Protection extension  ?

 

[W.S.]

Hi- I have the same question about the green frame. I "think" I have the extension installed, but I do not see a green frame when accessing a financial institution website.  Am I supposed to see a green frame? (Previous Internet Security user, now a Standard user). Thank you!

[Flood and Flood's wife]

  On 11/24/2023 at 1:27 AM, W.S. said:

(Previous Internet Security user, now a Standard user). 

I have the same question about the green frame.

1. Am I supposed to see a green frame when accessing a financial institution website?
2. I "think" I have the extension installed, but I do not see a green frame when accessing a financial institution website.

Expand  

Hello @W.S., 

Welcome!

1. Yes - you are supposed to see the green frame / Safe Money browser. 
2. Let's confirm that Kaspersky Protection extension is actully installed, if the browser is Google, in the URL bar type & go to chrome://extensions/ - find the Kaspersky Protection extension - is it enabled - like in our image? 
     Reveal hidden contents

   

    

3. Select Details - what is the Kaspersky Protection extension - *version*? 
4. Which Kaspersky Standard *version* is installed? -> read: How to find the name and the version number of a Kaspersky application?
5. In the *actual* Kaspersky Standard application, is Safe Money enabled? 
6. Is the Default browser defined as an actual browser or has it been left as Default?  

• For Q 5. & 6. refer image
    Reveal hidden contents

  

   

Please post back? 

Thank you?
Flood?+?

Edited November 24, 2023 by Flood and Flood's wife
added additional question & image

[W.S.]

2. Confirmed. 
3. 2.6.68.0

4. 21.15.8.493

5 & 6. updated to reflect settings in your screenshot. 
 

rebooted, but still did not see green frame on financial institution site (this is a site that with Internet Security displayed the green frame). Then realized I needed to also add the website to Safe Money. Now it's working.  Thank you SO MUCH for getting me on the right track, I really appreciate it!

[Flood and Flood's wife]

  On 11/24/2023 at 9:51 PM, W.S. said:

• 2. Confirmed. 
• 3. 2.6.68.0
• 4. 21.15.8.493
• 5 & 6. updated to reflect settings in your screenshot. 
   

rebooted, but still did not see green frame on financial institution site (this is a site that with Internet Security displayed the green frame). Then realized I needed to also add the website to Safe Money. Now it's working.  

Thank you SO MUCH for getting me on the right track, I really appreciate it!

Expand  

Hello @W.S.,  

You're most welcome!

& well done?

We're delighted to read the issue is resolved?‍♂️

Thank you for taking the time to share the good news with the Community?

Flood?+?