Kaspersky Password Manager Plug-In Problem in Firefox 69.0.3 (64bit)

[MDZUPINA]

Hallo,

 

I have a problem with KPM in Firefox. The KPM extension seems to be installed and enabled in Firefox 69.0.3 (64bit).

 

However, it does not seem to be working. As you cen see in the next picture, it is not in the list of extensions.

 

Simply, I cannot see a “key symbol” on any log-in page. I tried reinstalling Mozilla Firefoox and KPM. I use the latest versions of both. Does anybody experience the same issue. Thanks.

 

[Flood and Flood's wife]

Hello  @MDZUPINA,

Welcome!

In Firefox browser, select ⚙ V(dropdown) Install Add-on from File

go to C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2, select kpm.xpi file

 

Installs KPM Add-on back/into Firefox browser.

Also check KPM application version, 9.0.2.1263(d)
Thank you

 

 

[MDZUPINA]

Thank you very much. I know about this solution, but the problem is that I do not have such a file in Kaspersky folder.

 

[Flood and Flood's wife]

Hello@MDZUPINA,

(1) How many files/folders are there in (your):

C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2
(2) Are “Hidden files” enabled? 

Please let me know?

Thank you. 

[MDZUPINA]

I enabled hidden files, but no luck. There are 4 folder and 163 files in C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2 folder.

[Flood and Flood's wife]

Hello @MDZUPINA,

KPM application:

• Make a Backup
• Export Passwords
• Uninstall KPM
• Reboot, Shutdown device (not Restart)
• Power on, login, check: 

C:\Program Files (x86)\Kaspersky Lab\ - make sure there’s no Kaspersky Password Manager* files/folders

C:\Users\YOURNAME\AppData\Local\Kaspersky Lab - make sure there’s no Kaspersky Password Manager* files/folders

C:\ProgramData\Kaspersky Lab - make sure there’s no Kaspersky Password Manager* files/folders

• If the 3 locations are clear of Kaspersky Password Manager, download, install new Kaspersky Password Manager installer. 
• Reboot, Shutdown device (not Restart)
• Power on, login, start Kaspersky Password Manager application.
• Start Firefox browser - check for Kaspersky Password Manager Addon, if necessary repeat .xpi import.

Please let me know?

Thank you. 

[MDZUPINA]

Well, it did not help either. However, I solved it by uninstalling all Kaspersky stuff and Mozilla Firefox. Then, I deleted all folders connected to Kaspersky and Firefox in any way and also cleaned registries. Installed all again and somehow it works again. However, thank you for your help.

[Flood and Flood's wife]

Hello  @MDZUPINA,

You’re welcome!

I’m glad to hear it’s fixed👌

[Lucas L]

I´m having the same problem. I´ve tried everything you all said here.

The file kpm.xpi doesn´t exist in my Kaspersky folder. I´m pretty annoyed and upset!!!

[Flood and Flood's wife]

Hello  @Lucas L,

Welcome

Please tell us:

1. Operating system name? version? build?
2. KPM application version? patch(x)? x=letter
3. Firefox name? version?

Thank you. 

[Lucas L]

1- Windows 10 home x64

2- KPM 9.0.2.1263 (d) / 1570808480_6318 (licensed)

3- Firefox 9.0.2.1263 (d) / 1570808480_6318

 

My KMP aplication works fine, but not within Mozilla. The KPM used to work well. Suddently the “green key icon” gets red, and stopped working (none of my passwords could be filled by KPM anymore). There was a message asking me to restart the computer so the KPM could work again. I restarted the computer but nothing happened.

So I unistalled Mozilla and the whole Kaspersky package and re-instaled all again (I did deleted all the files of the system before re-install). Now I can´t add the extention anymore.  I tried to install the extention from the file, but the file xpi isn´t there. Then I downloaded the xpi file from this forum, but in another conversation. But nothing I did make KPM work again. The Kaspersky Protection works fine within Mozilla, but nothing makes the KPM work again. I already wasted a lot of hours trying to fix it, but no sucess.

[Lucas L]

Sorry, my Mozilla version is 70.0 (64 bit). I was using copy/paste but I may have done something wrong while copying.

[Flood and Flood's wife]

Hello @Lucas L,

Thank you for replying & thanks for Mozilla update👌

1. Windows 10, what version & build please?
2. Does KPM application have a default browser configured?
3. Firefox, do you use a Master Password? 
4. Have you done a Firefox “refresh” procedure?
5. If you have any images, for example Red Key, it would be good to see them please? 
6. Have you raised a case with the Kaspersky Technical Support Team?

Please let me know?

Thank you. 

 

[Lucas L]

1. Version 1903 / 18362.418 (Sorry, is this the number you asked as build?)
2. Yes, it is Mozilla. 
3. Yes.
4. Yes.
5. Actually the Key is not even appearing on the navigator and the extention is not available on the Adds-Ons page. I´ve repeated the uninstall and install again several times. When I tried to install the extension from the xpi file I had, I saw the Key, but it was grey and still not working. Is there some other print I can provide to help?
6. Not yet. I´m doing it right now.

 

[Flood and Flood's wife]

Hello   @Lucas L,

Thank you for posting back and the extra information. 

1. If you don’t have any images of the issue then that’s ok, I was hoping they may have been captured at the time.
2. Would you mind reviewing the Advanced Configuration, install Kaspersky Password Manager extensions documentation again please? 
3. Earlier you advised the .xpi file did not exist, however, your last reply indicates the .xpi file is (now) there but, “importing” it, still results in a grey key, is that correct? 
4. At any stage, uninstall/reinstall, have you used Kavremover? 
5. Can you try with FireFox Master Password deactivated please?

Please let me know?

Thank you.

[Lucas L]

Hello, Flood.

I´m sorry for the lapse. I´ve been very busy in the last days. I´m still dealing with the KPM issue. I´ll answer your last message now:

 

1. Ok

2. I did it.

3. It really doesn´t exist, but in one of my trials to solve the problem, I´ve downloaded the xpi file from this forum. Someone provided it in another conversation. I already lost that file (the downloaded one) and the link of the conversation.  Sorry if I didn´t make myself clear. 

4. No. I don´t even know it. Should I try it?

5. Try, you mean, unninstall and install all again?

 

Just another information: I have two computers: a desktop and a notebook (the problem occurs only on the notebook). Both have almost the same configuration (i7, Win 10), and both has the same Mozilla and Kaspersky version. The KPM works fine on the desktop.

[selesn777]

Maybe someone can share this file (kpm. Xpi) by uploading it to the cloud and provide a link to it?

[Flood and Flood's wife]

Hello  @Lucas L &  @selesn777,

I think the issue has been fixed in patch g.

@Lucas L, what was the outcome from Kaspersky Technical Support? 

Please let us know?

Thank you🙏

 

[Berny]

unninstall and install all again?

 

Also can you please try this. 
> Close FF and reinstall KMP on top, (*)
> Open FF :  Is FF prompting to add the KPM extension ?
Please see this Kaspersky Lab Article https://support.kaspersky.com/14258#block1

? (*) Also A.T.M.  please don’t proceed with the KavRemover ?
“Do not use the kavremover tool unless recommended to do so
by Kaspersky Lab technical support engineers.”

[selesn777]

Hello  @Lucas L &  @selesn777,

I think the issue has been fixed in patch g.

@Lucas L, what was the outcome from Kaspersky Technical Support? 

Please let us know?

Thank you🙏

 

Thanks for the answer! All I need is to have someone shared with me an extension for Firefox. I myself have it installed and will not engage in reinstalling web browser. Tips on reinstalling the program did not help ... Thanks in advance!

[Flood and Flood's wife]

Hello  @selesn777,

• Just so I’m clear, do you have the same “original” problem as  @Lucas L, is that correct? 
• What KPM patch is installed? 
• Have you raised the issue with Tech Support? If “yes” what did they say?

Please let us know? 

Just as FYI: no-one should be using Kavremover unless instructed to do so. 

Also, even tho it’s kind to offer to share components of Kaspersky software via cloud services, it’s highly irregular, just imagine if someone “shared” a contaminated file😱 . 

Kaspersky software is not intended to be broken up into bits & pieces and applied bit by bit… 

Thank you

[selesn777]

Hello  @selesn777,

• Just so I’m clear, do you have the same “original” problem as  @Lucas L, is that correct? 
• Have you raised the issue with Tech Support? If “yes” what did they say?

Please let us know? 

Just as FYI: no-one should be using Kavremover unless instructed to do so. 

Also, even tho it’s kind to offer to share components of Kaspersky software via cloud services, it’s highly irregular, just imagine if someone “shared” a contaminated file😱 . 

Kaspersky software is not intended to be broken up into bits & pieces and applied bit by bit… 

Thank you

Thank you very much for trying to help, but I do not need it all. KPM is now set on a virtual machine and pick from there needed me the file. The most simple and quick solution. . .

[selesn777]

The funny thing is that even with a clean installation, this file is missing! 🤣

[Friend]

Hi, @selesn777, @MDZUPINA , @Lucas L 
1. Download kpm.xpi from the link.
2. Then copy kpm.xpi  to the folder:
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2
3.Install according to the recommendations of this article: https://support.kaspersky.com/14258#block1

[Flood and Flood's wife]

@Friend 

kpm xpi link certificate issue