Kaspersky Password Manager Doesn't Ask for Password

[cnp]

After it updated on the 30th, KPM doesn't ask me for my password when I boot up. I've tried ending the service and the program and starting it manually, I can see the services start up in the task manager, but nothing happens. 

[Flood and Flood's wife]

  On 6/9/2023 at 3:19 AM, cnp said:

1. After it updated on the 30th, KPM doesn't ask me for my password when I boot up.

I've tried ending the service and the program and starting it manually, I can see the services start up in the task manager, but nothing happens. 

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Hello @cnp, 

Welcome!

(1) Do (you) mean the KPM application does not start, (you) don't see: 

(2) Since 30th May 2023 -> KPM update, has the computer been shut down, using SHUTDOWN, not Restart, then powered on by pressing the power button? 

IF 'no' - please do this now & post back IF the KPM application starts after (you've) logged in?

?Note: please don't run any other steps - like: "ending the service and the program and starting it manually."

(3) Has KPM been configured to open with Windows Hello? 

(4) Was KPM configured as: Start Kaspersky Password Manager at operating system startup? 

Please post back? 

Thank you?
Flood?+?

Edited June 9, 2023 by Flood and Flood's wife
added 3 & 4

[cnp]

  On 6/9/2023 at 3:51 AM, Flood and Flood's wife said:

Hello @cnp, 

Welcome!

(1) Do (you) mean the KPM application does not start, (you) don't see: 

(2) Since 30th May 2023 -> KPM update, has the computer been shut down, using SHUTDOWN, not Restart, then powered on by pressing the power button? 

IF 'no' - please do this now & post back IF the KPM application starts after (you've) logged in?

?Note: please don't run any other steps - like: "ending the service and the program and starting it manually."

(3) Has KPM been configured to open with Windows Hello? 

(4) Was KPM configured as: Start Kaspersky Password Manager at operating system startup? 

Please post back? 

Thank you?
Flood?+?

Expand  

1. Yes, the screen asking for my password doesn't pop up.

2. Yes, it didn't do anything.

3. No

4. Yes

[Flood and Flood's wife]

  On 6/10/2023 at 2:11 AM, cnp said:

1. Yes, the screen asking for my password doesn't pop up.

2. Yes, it didn't do anything.

3. No

4. Yes

Expand  

Hello @cnp, 

You're most welcome!

Thank you for the information! 

1. Which OS & Build, refer: https://support.kaspersky.com/common/diagnostics/15026? 

Please post back? 

Thank you?
Flood?+?

[cnp]

  On 6/10/2023 at 2:31 AM, Flood and Flood's wife said:

Hello @cnp, 

You're most welcome!

Thank you for the information! 

1. Which OS & Build, refer: https://support.kaspersky.com/common/diagnostics/15026? 

Please post back? 

Thank you?
Flood?+?

Expand  

I'm running Windows 10 version 22H2 OS Build 19045.2965

[Flood and Flood's wife]

  On 6/10/2023 at 5:46 AM, cnp said:

I'm running Windows 10 version 22H2 OS Build 19045.2965

Expand  

 Hello @cnp, 

You're most welcome!

Thank you for the information! 

1. Before doing the following process, check (your) MyKaspersky account, to verify the KPM license information is saved - IF (your) KPM is a standalone subscription it will show differently: 
2. Run the computer in *SafeMode* & use Kavremover -> follow the documented instructions carefully: Removal tool for Kaspersky applications (Kavremover) -> at the completion of the Kavremover process, revert system to Normal mode, *then* shutdown the computer using Shutdown, not Restart, power on by pressing the power button, login. 
3. Download a new KPM exe: Kaspersky Password Manager for Windows®
4. Install KPM & recheck the issue? 

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Edited June 10, 2023 by Flood and Flood's wife
added image

[cnp]

  On 6/10/2023 at 5:54 AM, Flood and Flood's wife said:

 Hello @cnp, 

You're most welcome!

Thank you for the information! 

1. Before doing the following process, check (your) MyKaspersky account, to verify the KPM license information is saved - IF (your) KPM is a standalone subscription it will show differently: 
2. Run the computer in *SafeMode* & use Kavremover -> follow the documented instructions carefully: Removal tool for Kaspersky applications (Kavremover) -> at the completion of the Kavremover process, revert system to Normal mode, *then* shutdown the computer using Shutdown, not Restart, power on by pressing the power button, login. 
3. Download a new KPM exe: Kaspersky Password Manager for Windows®
4. Install KPM & recheck the issue? 

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Expand  

Thanks, a lot! This fixed it right up.

[Flood and Flood's wife]

  On 6/10/2023 at 7:24 AM, cnp said:

Thanks, a lot! This fixed it right up.

Expand  

Excellent @cnp, that's wonderful news!

Thanks so much for taking the time to share the outcome with the Community??!

Flood?+?