Kaspersky not cleaning up QB Folder

[Razzorhead]

So after Kaspersky tried for hours deleting an infection unsuccessfully (which was nothing), Im left with ~50 GB of stuff in QB folder what Kaspersky does not want to delete and I have no way to delete it myself. The Ownership is System and the admin can’t to anything to the folder or files in it.

I work in IT, tried every way that should work, SafeMode, Ownership can’t be changed, explorer as admin, thourgh admin CMD. Last option for me would liveboot on linux and delete it but im too lazy to clean up after Kasperskys crap.

So what is the solution for this known problem that happens to other people too ?

[Schulte]

Hello @Razzorhead, Welcome.

Please disable Self-Defense and exit KIS via Tray Menu.
Delete the files manually and restart KIS. Enable Self-Defense.

 

 

[Razzorhead]

Hello @Razzorhead, Welcome.

Please disable Self-Defense and exit KIS via Tray Menu.
Delete the files manually and restart KIS. Enable Self-Defense.

 

 

Thank you so much! 

This worked finally. Just had to use the CMD as admin and del /f * on the files.

Happy holidays