Kaspersky network agent installation remotely

[ohk]

when ever i am trying to install network agent remotely getting an error the device may have been disconnected.

i tried it on 6 devices remotely but same error and also i can ping these devices from administration server.

domain and system admin accounts are also added in the task.

 

how i can troubleshoot this issue on urgent basis.

 

thank you

[Nikolay Arinchev]

Hi,

Please provide us with klnagchk utility log.

Thank you!

[ohk]

Hi,

how i can do this it was a fresh installation?

[Nikolay Arinchev]

Sorry for incorrect KSC version.

Please use that article to collect klnagchk log - https://support.kaspersky.com/ksc11/tools

Thank you!