Kaspersky log folder take up 300GB

[GGGorast]

Hi,
the folder C:\ProgramData\Kaspersky Lab\Kaspersky Safe Kids 1.0.5\Logs takes up 300+ GB of space on my sons drive. Any reason why is this?

Thanks,
Gorast

[Mikhail Shakhov]

Hi,

you need to check which files this folder contains:

if it .dmp files - this means that KSK crashes and creates crash dumps.

If crash dumps are found, please create the request to technical support: https://support.kaspersky.com/b2c/Global and submit the number of the incident to me. 

If there are .SRV .GUI files - you need to check and disable KSK-traces collection.

https://support.kaspersky.com/KSK/Win1.5/en-US/151283.htm

Thank you.

 

 

[GGGorast]

Its doing it again.

 

[Schulte]

Hello @GGGorast,

this are trace files.

On 10/30/2022 at 5:22 PM, Mikhail Shakhov said:

If there are .SRV .GUI files - you need to check and disable KSK-traces collection.

https://support.kaspersky.com/KSK/Win1.5/en-US/151283.htm

Thank you.

 

[Flood and Flood's wife]

45 minutes ago, GGGorast said:

Its doing it again.

Hello @GGGorast

Welcome back! 

Is Log application events, CHECKED or UNCHECKED? 

1. IF it's CHECKED, uncheck it, confirm the Data processing statement, select Save & delete the logs. 

Thank you?
Flood?+?

Edited November 19, 2022 by Flood and Flood's wife
Hi @schulte??