Kaspersky locked my phone

[Yogi]

Help. My phone locked itself just now. I have log in to Kaspersky account and have the recovery code, but there is no "I Forgot The Code" button on my locked phone. Please help.

Note : i removed my phone PIN/password before it got locked, because i need to unlocked it quickly, so there is no device's PIN or code.

 

[Flood and Flood's wife]

 Hello @Yogi,

Welcome!

• ❌ Note, in the MyKaspersky account don’t select  Disconnect device ❌
• 💡 Note, after retrieving the 16 digit Recovery code, from the MyKaspersky account, write it down💡
• ✅ In the MyKaspersky account you need to select Use Recovery Code✅

   

On your mobile phone, you should see a screen:

• Device is Locked. This device is locked! Please return it to it’s owner. 🔓

1 Press the open padlock🔓

The next screen should be:

• To unlock this device, use the secret code you set in KIS, 

Select ➡I FORGOT THE CODE - if this is available ⬅

Do not select ⚠UNLOCK - as you do not have a phone pin set⚠

Screens you should see:

Atm, I think you are seeing this🤔	✅ You need to see this screen✅ Press padlock🔓	On this screen, select:  I FORGOT THE CODE & enter the Recovery Code✅	After regaining phone access you may get this notification

 

• Please show me an image of what you see on your phone?

Thank you🙏

Flood🐳

[Flood and Flood's wife]

Hello @Yogi, 

After selecting I FORGOT THE CODE, the following screen will be displayed

enter the 16 digit Recovery code

Thank you🙏

Flood🐳

[Yogi]

@FLOOD

Thank you so much for the responses. Because "I FORGOT THE CODE" wasn't available, I found other solution from you on the other thread, i wiped my data via my Kaspersky account and have recovered my device. ??

[Flood and Flood's wife]

Hello @Yogi,

You’re very welcome!

I’m happy to hear you found my other solution and you’ve recovered your phone👏  

Before I added my gallery/instructions above, I tested the "I FORGOT THE CODE" missing  issue, it’s only available if Use Recovery Code is selected, otherwise (my) phone remained on the KIS UNLOCK screen, it’s actually a clumsy process; imo, easy to get wrong. 

Because we (hopefully) don’t need to use these emergency recovery options on frequent basis when a crisis arises it can a bit 😨 provoking.

If you don’t already do so, setup & run regular, automatic backups of all critical data, that way, if you have to wipe the phone you can recover the important stuff easily. 

Thank you🙏

Flood🐳