DumpoJerome Posted November 20, 2023 Share Posted November 20, 2023 Every time I start my computer up, I get a popup from Kaspersky about a self-signed certificate from Adobe AcroCEF. I have no idea what this means, but is there a secure way to fix this issue? Link to comment Share on other sites More sharing options...
harlan4096 Posted November 20, 2023 Share Posted November 20, 2023 Welcome to Kaspersky Community. Please provide versions of operating system and K. product. Do you have any Adobe product installed? Link to comment Share on other sites More sharing options...
DumpoJerome Posted November 21, 2023 Author Share Posted November 21, 2023 Thank you! I have Windows 11 Version 22H2 (OS Build 22621.2715) I have Kaspersky Free Version 21.15.8.493 I have Adobe Photoshop, Illustrator, Acrobat, Premiere Pro, After Effects, Bridge, Audition, Media Encoder, and Camera Raw installed. Link to comment Share on other sites More sharing options...
harlan4096 Posted November 22, 2023 Share Posted November 22, 2023 Can you click in "View Certificate" and in "Details" in Your previous capture and post a capture of the info about the certificate and Details? Are those Adobe products updated? Installed from a legit source? Link to comment Share on other sites More sharing options...
DumpoJerome Posted November 23, 2023 Author Share Posted November 23, 2023 I will post a capture once it pops up again. It was popping up every time I started my computer, but it hasn't popped up since Tuesday. I keep all of my Adobe products updated and installed straight from the Creative Cloud app. 1 Link to comment Share on other sites More sharing options...
DumpoJerome Posted November 23, 2023 Author Share Posted November 23, 2023 Funny enough I just got the message. 1 Link to comment Share on other sites More sharing options...
Solution harlan4096 Posted November 24, 2023 Solution Share Posted November 24, 2023 In the past, there was an issue related to wpad: But I'm not sure if it's the same case as Yours 🤔 probably not... If after follow the steps given in that link, still no success, You can try to go to Settings -> Security Settings -> Advanced Settings -> Exclusions and Actions on object detection -> Manager Exclusions, and there add the application: AcroCEF.exe 1 Link to comment Share on other sites More sharing options...
murat5038 Posted November 28, 2023 Share Posted November 28, 2023 Uninstall Adobe Acrobat and reader. Download the latest from here: https://get.adobe.com/reader/ Update your installed browsers. Update your software that opens and converts PDFs. Perform a clean boot: Disable unnecessary ones in the startup section. https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd 1 Link to comment Share on other sites More sharing options...
DumpoJerome Posted December 9, 2023 Author Share Posted December 9, 2023 On 11/24/2023 at 4:56 AM, harlan4096 said: In the past, there was an issue related to wpad: But I'm not sure if it's the same case as Yours 🤔 probably not... If after follow the steps given in that link, still no success, You can try to go to Settings -> Security Settings -> Advanced Settings -> Exclusions and Actions on object detection -> Manager Exclusions, and there add the application: AcroCEF.exe This seems to be the only fix that works for me. I've been waiting for it to pop back up before I replied, and this seems to be working. Thank you for everyone's help. 1 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now