Kaspersky is not allowing evernote app to sync

[Ibere]

For some reason, kaspersky total security is blocking the sync process from Evernote app.

I'm sure about it because, when i quit KTS the syncs work perfectly.

I try to add the app on Specify Trusted Application, but when i do that, KTS restart as some error happened and send information to Kaspersky.

On Manage exclusion it was possible to add path and app. But nothing change

 

[Flood and Flood's wife]

8 hours ago, Ibere said:

For some reason, kaspersky total security is blocking the sync process from Evernote app.

I'm sure about it because, when i quit KTS the syncs work perfectly.

Hello  @Ibere, 

Welcome!

Please try this solution from @Igor Kurzin:

1. Make sure Windows Hidden files, is checked/ticked, refer: View hidden files and folders in Windows
2. Open Kaspersky app, select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes - to confirm the action.
3. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
4. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents = all files and folders.
5. Start Kaspersky app.
6. Enable Self-Defense.
7. Shutdown the computer, using Shutdown, not Restart, power on, login.
8. Re-check the issue?
9. ❌IF the issue persists, please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 
Thank you?
Flood?+?