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Kaspersky is missing from start menu and context menu, also can't uninstall it.


Go to solution Solved by harlan4096,

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Anthelior
Posted (edited)

Greetings. For some reason, my Kaspersky Premium is missing from my start menu, only VPN and Password Manager appears. Also when I check the programs list, Kaspersky's icon and size data is missing, and when I try to uninstall it it shows this error:

image.thumb.png.ecd7f74f9bf2feb0bfac115f1988ab6d.png

image.png.86743249030ac90cf3540da4f006f70c.png

Directory on the screenshot is "C:\ProgramData\Kaspersky Lab\AVP21.21\Temp\Setup\". When I check that location, there is no Setup folder inside the Temp file. Also it appears that almost all of Kaspersky's files are changed on 28 August 2025, at 19:25. I did nothing at that time related to Kaspersky, no uninstall, no repair, nothing.

image.thumb.png.0e5f8b7a8e3bd4e1c19079872e0af1cf.png

Can you guys help me about what's going on my system?

Edited by Anthelior
Anthelior
Posted
18 hours ago, harlan4096 said:

Welcome to Kaspersky Community.

 

For some reason, Your K. app got removed 🤔 maybe a bad update...

 

Try this tool, to completely remove Kaspersky Premium: https://support.kaspersky.com/common/uninstall/1464

Thanks, uninstalled successfully using this tool, then reinstalled. It works as intended now.

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