Kaspersky Internet Security for Mac, Important, link resolves to PNF, 404

[Flood and Flood's wife]

 

[Igor Kurzin]

Hi Flood, 

Thank you for reporting this 404 error, we will check and fix it, I will keep you informed. 

 

Regards,

Igor

[Flood and Flood's wife]

Hello @Igor Kurzin, 
Thank you👌 '

Also, no Big Sur template

 

Thank you🙏

Flood🐳

[Igor Kurzin]

It looks like Big Sur is still in beta stage, no? 

[Flood and Flood's wife]

Hello @Igor Kurzin,

• The new macOS 11.0 Big Sur is now supported 07/09/2020
• Also: How to get System Report on macOS, no BIG Sur 11

 

Thank you🙏

Flood🐳

[Igor Kurzin]

Yes, 2021 supports Big Sur. 

But this OS is still in beta stage and we do not provide support for products installed on beta OS. 

[Flood and Flood's wife]

Hello @Igor Kurzin,

It’s Kaspersky’s documentation.

Kaspersky have advised The new macOS 11.0 Big Sur is now supported, dated 07/09/2020, how can Kaspersky support BIG SUR and at the same time, not support BIG SUR?

Thank you🙏

Flood🐳

[Igor Kurzin]

There is no contradiction. Version 2021 supports Big Sur that will be released officially. Beta versions of operating systems can be unstable, there can be enabled some logging/debugging/experimental options, which can cause unpredictable issues. Does it make sense?

[Flood and Flood's wife]

No @Igor Kurzin, 

מה ?

• Kaspersky have declared, via their documentation,  The new macOS 11.0 Big Sur IS NOW supported, they do not say,  The new macOS 11.0 Big Sur WILL BE supported.

Is now = at the present time or moment.

Will be = NOT at the present time or moment. 

If we’re to “understand” your logic, there’s no point fixing the documentation that is the subject of the topic, bc, clearly, the event to which it refers to, has not yet eventuated?.

Thank you🙏

Flood🐳

[Igor Kurzin]

Okay, let me explain it differently: 2021 version supports Big Sur.

At the same time, Kaspersky technical support does not support issues with products installed on beta versions of the operating systems due to the reasons I described above. Big Sur has not been released yet. We do not expect beta testers of Big Sur to submit tickets to Kaspersky technical support. 

 

[Flood and Flood's wife]

Hello @Igor Kurzin, 

Kaspersky’s official help documentation, for all commercially released solutions, not Kaspersky’s  documentation for “beta” anything.

Kaspersky Internet Security for Mac - What's new in this version

This Help applies to Kaspersky Internet Security for Mac version 21.

Kaspersky Internet Security offers the following new features and improvements:

The new macOS 11.0 Big Sur is now supported.

Who said anything about “Beta” testers? Oh, we get it, the documentation has been published for users of the Beta portal, don’t think so. 

Thank you🙏

Flood🐳

[Igor Kurzin]

 Flood, we use the word “support” it two meanings here, which can be a bit confusing: the product supports Big Sur, but the issues on Big Sur are not supported until the os is officially released.

The help article implies that if the user has installed a preview version of Big Sur os, Kaspersky product 2021 is expected to work on this os, as this os is supported by the product. Technical support is not provided until the Big Sur os is released. 

The Big Sur in the drop-down list at my.kaspersky.com will be added later. 

[Flood and Flood's wife]

Hello @Igor Kurzin, 

No, the official Kaspersky help documentation does not “imply” anything; the official Kaspersky help documentation categorically states BIG SUR is now supported. 

Maybe where you are, double speak is par for the course, the fact remains, this topic would NOT have been raised had the documentation been correct 🤔

Thank you🙏

Flood🐳

[Igor Kurzin]

You are absolutely right, BIG SUR is now supported, let’s read together what is said in the help article:

This Help applies to Kaspersky Internet Security for Mac version 21.

Kaspersky Internet Security offers the following new features and improvements:

• The new macOS 11.0 Big Sur is now supported.

I do not see any double speak here. The article clearly states, that Kaspersky Internet Security for Mac version 21 now supports the new macOS 11.0 Big Sur. 

We all agree with this, right? 

[Flood and Flood's wife]

Yes @Igor Kurzin,

And, we all know, Kaspersky only supports commercially released operating systems, Kaspersky does not support “beta” anything. 

Accordingly, to use your word, the documentation “implies” BIG SUR is supported, if Kaspersky supports BIG SUR it could not possibly be supporting BIG SUR beta, as Kaspersky does not support beta anything. 

Clear as mud🙄

Thank you🙏

Flood🐳

[Igor Kurzin]

 

Fixed this one by removing the URL from the article. 
The URL was to an article that has not yet been published. As soon as the right moment comes, the URL will return along with the needed article. 

Thank you. 

[Igor Kurzin]

Hello @Igor Kurzin, 
Thank you👌 '

Also, no Big Sur template

 

Thank you🙏

Flood🐳

This one will be added later. Thank you. 

[Flood and Flood's wife]

Hello @Igor Kurzin, 

Interesting edit🤔

Flood🐳