Kaspersky Free trey icon context-menu grey-out

[sa5o]

Recently Pause protection and Settings options were disabled in the trey icon context menu.

Restoring the settings to default and restarting the computer did not help ....both remain greyed-out.

This has happened before and at that time I had to uninstall Kaspersky Free. I then installed Kaspersky Cloud Security Free,

which has recently updated to Kaspersky Free

....under Kaspersky Cloud Security Free this grey-out never happened and I have been using 

Kaspersky Cloud Security Free for a few years until the recent upgrade/update to Kaspersky Free .

[Berny]

@sa5o

Please restore the settings to default and instead of reboot reinstall on top the product ?

[sa5o]

Can you be so kind and provide a download line where I can get Kaspersky Free.

Web page (https://www.kaspersky.com/free-antivirus) only offers Kaspersky Security Cloud Free option.

[Flood and Flood's wife]

14 hours ago, sa5o said:

I then installed Kaspersky Cloud Security Free, which has recently updated to Kaspersky Free. 

9 hours ago, sa5o said:

Can you be so kind and provide a download line where I can get Kaspersky Free.

Web page (https://www.kaspersky.com/free-antivirus) only offers Kaspersky Security Cloud Free option.

 

Hello @sa5o, 

Thank you for posting back!

IF originally, Kaspersky Cloud Security Free (21.3*), automatically updated to Kaspersky Free (21.7*), but there is no Kaspersky Free (21.7*), when you go to: Kaspersky Free; it may be the full distribution rollout has not happened, in your region - yet?

1.  Which region are you in? 

Thank you?
Flood?+?

Edited September 26, 2022 by Flood and Flood's wife

[sa5o]

EU (Slovenia)

[sa5o]

Also Security Cloud Free can not be installed on top of Kaspersky Free, because SCF version is lower (21.3)

then KF (21.7).

[Flood and Flood's wife]

3 hours ago, sa5o said:

1️⃣EU (Slovenia)

3 hours ago, sa5o said:

2️⃣Security Cloud Free cannot be installed on top of Kaspersky Free, because SCF version is lower (21.3); than KF (21.7).

Hello @sa5o, 

Thank you for posting back & the information!

1. Kaspersky Free 21.7*, for Slovenia (EU), is not available - Kaspersky support have confirmed this. 
2. As long as Kaspersky Free 21.7* has been fully uninstalled, there should be no problem installing Kaspersky Security Cloud Free 21.3*; follow: How to uninstall the application - at the step "Saving data for future use"- do not select / check any check boxes; leave all boxes empty.

If there's any problems, please post back? 

Thank you?
Flood?+?

[Flood and Flood's wife]

Additional @sa5o, 

According to @Danila T., in topic raised by @DBGT: When the new products will be available outside of US?

• "In most countries releases are planned for Q3\Q4 2022 -> Q1 2023."

Thank you?
Flood?+?

Edited September 26, 2022 by Flood and Flood's wife

[sa5o]

I have installed Kaspersky Free and now installed Kaspersky Security Cloud Free. Pause protection now works in the trey context-menu. However, I wonder for how long ...untill software upgrades to Kaspersky Free (as last time)

[sa5o]

Security Cloud Free install lasted a whole day ...then it upgraded to Kaspersky Free. For now Pause Protection and Settings work in the context menu.

[Flood and Flood's wife]

2 hours ago, sa5o said:

Security Cloud Free install lasted a whole day ...then it upgraded to Kaspersky Free. For now Pause Protection and Settings work in the context menu.

Excellent @sa5o?, that is good news, let's hope it stays that way!!

Thanks for taking the time to share the good news with the Community?

Flood?+?