"Kaspersky found an unknown device in the network"

[vdorta]

I love Kaspersky and I'm posting this here because I didn't find any other way of letting Kasperskyk know this, which should be easy to remedy.

This warning in my Kaspersky Plus kept torturing me because I thought somebody was hacking my network, or perhaps a neighbor found a way of getting wi-fi on the cheap. I checked my modem and router and changed my passwords a couple of times, until I finally understood. Kaspersky's right hand doesn't know what its left hand is doing. The last time my laptop's name appeared as the "unknown" device. I rarely use it, but it is one of my 3 devices that are registered in Mykaspersky.

[SystemInfo]

7 horas atrás, vdorta disse:

I love Kaspersky and I'm posting this here because I didn't find any other way of letting Kasperskyk know this, which should be easy to remedy.

This warning in my Kaspersky Plus kept torturing me because I thought somebody was hacking my network, or perhaps a neighbor found a way of getting wi-fi on the cheap. I checked my modem and router and changed my passwords a couple of times, until I finally understood. Kaspersky's right hand doesn't know what its left hand is doing. The last time my laptop's name appeared as the "unknown" device. I rarely use it, but it is one of my 3 devices that are registered in Mykaspersky.

Sorry my friend for not being able to understand what you want to know or solve your problem.
Could you be clearer on the subject.

[Flood and Flood's wife]

8 hours ago, vdorta said:

I love Kaspersky and I'm posting this here because I didn't find any other way of letting Kasperskyk know this, which should be easy to remedy.

This warning in my Kaspersky Plus kept torturing me because I thought somebody was hacking my network, or perhaps a neighbor found a way of getting wi-fi on the cheap. I checked my modem and router and changed my passwords a couple of times, until I finally understood. (1) Kaspersky's right hand doesn't know what its left hand is doing. (2) The last time my laptop's name appeared as the "unknown" device. (3) I rarely use it, but it is one of my 3 devices that are registered in Mykaspersky.

Hello @vdorta, 

Welcome!

1. (ioo) - that's often true. 
2. Has the rarely used Laptop, that Kaspersky Plus Smart Home Monitor is detecting as "Kaspersky found an unknown device in the network" - been given a *proper* name in the Kaspersky Plus Smart Home Monitor? 
3. Does the rarely used Laptop, that Kaspersky Plus  Smart Home Monitor - is detecting as "Kaspersky found an unknown device in the network" - have a *proper* name - in (your) MyKaspersky account?  
4. IF the answer to 2. is 'No' - *manually* - in Kaspersky Plus, Smart Home Monitor - rename the Latop from unknown to the name in (your) MyKaspersky account: How to change the device name.

Thank you?
Flood?+?

Resource: 

About the Smart Home Monitor

Edited March 9, 2024 by Flood and Flood's wife
formatting || added resource: How to change the device name

[vdorta]

Thanks, the name of the laptop in Mykaspersky - Devices was wrong. I corrected it. My right hand didn't know ...

[Flood and Flood's wife]

12 minutes ago, vdorta said:

Thanks, the name of the laptop in Mykaspersky - Devices was wrong. I corrected it. My right hand didn't know ...

Hello @vdorta,

You're most welcome!

Excellent work?

Thank you for taking the time to share the outcome with the Community!

Flood?+?

[Meriel]

I regularly have to rename the devices as it doesn't remember them. I know the IP addresses so I know which device it is saying is Unknown. I rename them and within 24 hours My Kaspersky has forgotten them.

What's the point of this product if it continually shows unknown devices which are in fact known? 

And I can't turn it off. I tell it to forget the network and that lasts for about 10 minutes. 

How do I stop this module please, it's a complete waste of time?

 

[Flood and Flood's wife]

6 minutes ago, Meriel said:

I regularly have to rename the devices as it doesn't remember them. I know the IP addresses so I know which device it is saying is Unknown. I rename them and within 24 hours My Kaspersky has forgotten them.

What's the point of this product if it continually shows unknown devices which are in fact known? 

And I can't turn it off. I tell it to forget the network and that lasts for about 10 minutes. 

1. How do I stop this module please, it's a complete waste of time?

 

Hello @Meriel, 

Welcome!

In the Kaspersky application, select Security settings, select Firewall, *uncheck* Show devices that are connected to my networks, select Save, select Confirm: 

Thank you?
Flood?+?