"Kaspersky found an unknown device in the network"

[vdorta]

I love Kaspersky and I'm posting this here because I didn't find any other way of letting Kasperskyk know this, which should be easy to remedy.

This warning in my Kaspersky Plus kept torturing me because I thought somebody was hacking my network, or perhaps a neighbor found a way of getting wi-fi on the cheap. I checked my modem and router and changed my passwords a couple of times, until I finally understood. Kaspersky's right hand doesn't know what its left hand is doing. The last time my laptop's name appeared as the "unknown" device. I rarely use it, but it is one of my 3 devices that are registered in Mykaspersky.

[SystemInfo]

  On 3/8/2024 at 4:04 PM, vdorta said:

I love Kaspersky and I'm posting this here because I didn't find any other way of letting Kasperskyk know this, which should be easy to remedy.

This warning in my Kaspersky Plus kept torturing me because I thought somebody was hacking my network, or perhaps a neighbor found a way of getting wi-fi on the cheap. I checked my modem and router and changed my passwords a couple of times, until I finally understood. Kaspersky's right hand doesn't know what its left hand is doing. The last time my laptop's name appeared as the "unknown" device. I rarely use it, but it is one of my 3 devices that are registered in Mykaspersky.

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Sorry my friend for not being able to understand what you want to know or solve your problem.
Could you be clearer on the subject.

[Flood and Flood's wife]

  On 3/8/2024 at 4:04 PM, vdorta said:

I love Kaspersky and I'm posting this here because I didn't find any other way of letting Kasperskyk know this, which should be easy to remedy.

This warning in my Kaspersky Plus kept torturing me because I thought somebody was hacking my network, or perhaps a neighbor found a way of getting wi-fi on the cheap. I checked my modem and router and changed my passwords a couple of times, until I finally understood. (1) Kaspersky's right hand doesn't know what its left hand is doing. (2) The last time my laptop's name appeared as the "unknown" device. (3) I rarely use it, but it is one of my 3 devices that are registered in Mykaspersky.

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Hello @vdorta, 

Welcome!

1. (ioo) - that's often true. 
2. Has the rarely used Laptop, that Kaspersky Plus Smart Home Monitor is detecting as "Kaspersky found an unknown device in the network" - been given a *proper* name in the Kaspersky Plus Smart Home Monitor? 
3. Does the rarely used Laptop, that Kaspersky Plus  Smart Home Monitor - is detecting as "Kaspersky found an unknown device in the network" - have a *proper* name - in (your) MyKaspersky account?  
4. IF the answer to 2. is 'No' - *manually* - in Kaspersky Plus, Smart Home Monitor - rename the Latop from unknown to the name in (your) MyKaspersky account: How to change the device name.

Thank you?
Flood?+?

Resource: 

About the Smart Home Monitor

Edited March 9, 2024 by Flood and Flood's wife
formatting || added resource: How to change the device name

[vdorta]

Thanks, the name of the laptop in Mykaspersky - Devices was wrong. I corrected it. My right hand didn't know ...

[Flood and Flood's wife]

  On 3/9/2024 at 1:50 AM, vdorta said:

Thanks, the name of the laptop in Mykaspersky - Devices was wrong. I corrected it. My right hand didn't know ...

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Hello @vdorta,

You're most welcome!

Excellent work?

Thank you for taking the time to share the outcome with the Community!

Flood?+?

[Meriel]

I regularly have to rename the devices as it doesn't remember them. I know the IP addresses so I know which device it is saying is Unknown. I rename them and within 24 hours My Kaspersky has forgotten them.

What's the point of this product if it continually shows unknown devices which are in fact known? 

And I can't turn it off. I tell it to forget the network and that lasts for about 10 minutes. 

How do I stop this module please, it's a complete waste of time?

 

[Flood and Flood's wife]

  On 1/5/2025 at 10:19 AM, Meriel said:

I regularly have to rename the devices as it doesn't remember them. I know the IP addresses so I know which device it is saying is Unknown. I rename them and within 24 hours My Kaspersky has forgotten them.

What's the point of this product if it continually shows unknown devices which are in fact known? 

And I can't turn it off. I tell it to forget the network and that lasts for about 10 minutes. 

1. How do I stop this module please, it's a complete waste of time?

 

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Hello @Meriel, 

Welcome!

In the Kaspersky application, select Security settings, select Firewall, *uncheck* Show devices that are connected to my networks, select Save, select Confirm: 

Thank you?
Flood?+?