Kaspersky Extension not working with Microsoft Edge..

[Yoji]

Just upgraded to version Premium 21.24.8.522
and noticed it alerting me in the "home" section of the app to turn on MS Edge extension... so I said to turn it on.
It took me to Edge, but shows the extension as already installed.. so I removed it... and readded it, but no change, it says its installed, but remains Grey and the warning inside the app to turn it on remains. (and I have rebooted, just to be sure)
The extension page says its version 2.13.33.2  dated 18th Sep 2025 (on the Chrome web store).
My version of Edge is up to date... 144.0.3719.104
PC is Win 11 Pro, 25H2 fully patched... ver  26200.7628

Just me? any ideas? I presume Kaspersky just have to pull their finger out and update something 
 

[petsy]

if I recall you have to right click the grey icon and choose to enable it

[Yoji]

3 minutes ago, petsy said:

if I recall you have to right click the grey icon and choose to enable it

Nope... your recollection is not serving you well in this case.

[newbie1]

I did get this problem when I updated the version manually instead of waiting for it to auto update. I now wait for the auto update.  In the past I found the only way to fix this was to uninstall/re-install Kaspersky

[harlan4096]

I've recently updated my 21.23 overwriting it with 21.24:

 

 

Personally, I haven't gotten the issue, but I recall that other users had the same issue with previous versions when They did update, and for many of them, the only workaround was uninstalling and run a clean installation of the new version of Kaspersky.

 

Also, the icon remains in gray but working, it will only get green color if You enable Private Browsing and/or Anti-Banner modules.

[Berny]

↓ After a recent clean install on a new device ↓

[Yoji]

Thanks all... 
I can confirm the update to 21.24.8.522 was done manually, over the top of my previous install
So I did as @newbie1  suggested and did a complete uninstall of the whole app and reinstalled.
The extension then behaved differently to before... 
When it was not working, when I clicked on it in the list of extensions, it opened a box with a grey shield on the left, and an arrow pointing to (what I now assume to be) a settings screen..  clicking in that box did nothing. 
After the fresh install, clicking on it in the list of extensions did open a settings screen (as shown in @harlan4096 screen shot above). And once enabled things, the icon turned green as shown in attached screen shot.
So I thought I was done and all good. But I rebooted, and now the icon is back to grey, but the settings do open, and seem to be selected, so I assume it is actually working (see second screen shot)
Anyway - thanks for everyones help. 

 

Edited 1 hour ago by Yoji

[harlan4096]

If you see the 2nd capture, it both modules says: Data collection on this website is allowed...

[Yoji]

Quick update... 
Icon does seem to be green on many web sites... but not here on this forum.. 
May be it "off" for this site as it is Kaspersky's and so is trusted... 
I dont know.. but it seems to be all good.

[harlan4096]

It is gray in Website where data collection is allowed.