Kaspersky endpoint security prevents sound

[ethio1]

After installation of Kaspersky endpoint security to client machines, a number of computers' sound system stop working.

[Guest #37]

Hi, Please upload the necessary information so that we can help you (Version and build of Kaspersky installed, OS and servicepack installed, upload your getsysteminfo (gsi) using the latest available version of it, etc ...). To generate the getsysteminfo (gsi) check this link: https://support.kaspersky.co.uk/common/diagnostics/3632#block7 Getsysteminfo (GSI) direct download: http://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.2.zip In addition to attaching the gsi file, it is advisable to send the URL link of the Web that is generated with the report, to facilitate the work. Regards

[ethio1]

our version is Kaspersky endpoint security 11.0.0.6499 and it is pushed on more than 70 machine. the problem is on the client machines, more than ten computers sound stop working. The PCs includes Windows 10 and Windows 7 .

[Guest #37]

Hi, Please update to lastest version of KES v11.1.1.126. Please upload the getsysteminfo of one of the affected host for review. Regards

[ethio1]

Please find attached GS output. Regards

[Guest #37]

Hi, Ok, I will review. Please update to lastest version of KES v11.1.1.126. Regards