Kaspersky EndPoint Security on server cause black screen for remote users

[Kasper2023]

Hi,

I installed kaspersky EndPoint security 11.5 on windows server 2019 (my network is a server and 10 thin client terminal for remote users), the admins and users log in remotely normaly without any problems. Then, I installed  a new version of KES (11.10 version). And after approximatly 10 days, the remote users (no admins rights) face black screen after remotely login directly(before loading their profile on server), but the admins users still log in remotely without any problem. I stopped also the network attack blocker, and the problem still exist. But when i uninstalled the KES 11.10, the non-admin users login again without any problem.

This problem occures on 2 different servers (separated on different network) when I upgrade to KES 11.10.

1- Why this problem occure?

2- What is the right solution to solve this problem?

Thank You

[DonKid]

Please, open a ticket here.