Hi all,

I’ve Kaspersky Endpoint Security 11.6 running multiple windows machines and lately I can’t connect to another machine via AnyDesk when Kasperksy is on. It used to work before but not anymore. I’ve not changed anything in the policy. When I turn KES 11.6 off AnyDesk can initiate a connection no problem.

 

Just to be clear AnyDesk runs on the system but it can’t connect to the AnyDesk network when Kaspersky is on.

Any Idea how to fix it or add an exception?

Thanks in advance.

Did you use KES 11.6 version before or did a version upgrade?

Can you connect using another tool or via Windows MSTC?

Thanks for your quick response.

 

Did you use KES 11.6 version before or did a version upgrade?

Can you connect using another tool or via Windows MSTC?

Yes, I’ve been using it for almost 6 months without any problems. TeamViewer works fine and Windows MSTC works without any issues.

Please, open a ticket here.

Please, open a ticket here.

Thanks but there’s a reason why I came here.

Our account manager is -with all do respect- useless. We opened 7 tickets in the past year and a half,  not a single ticket has been resolved by him. I solved 4 of them on my own and the other 3 have never been resolved (one of which was marked by him as resolved even though he didn’t provide us with any solution and we’re still trying to figure out the issue on our own)
 

Are you getting an error message?
Any detection messages?
Is Kaspersky completely blocking the connection?
Open Kaspersky locally, click on reports and see if the blocking message appears.

Are you getting an error message?
Any detection messages?
Is Kaspersky completely blocking the connection?
Open Kaspersky locally, click on reports and see if the blocking message appears.

On KES and KEC no error message what so ever and when opening AnyDesk it just says “Connecting to AnyDesk network” in yellow and then Says ”Disconnected from AnyDesk netwrok” in red and then the software tries again. When quitting Kaspersky on the machine AnyDesk works just fine.

 

 

Try to add Anydesk to the exclusions.

See this link.

Add Anydesk destination addresses in trusted address.

 

Add a website to exclusions referred to as trusted addresses. If a trusted application uses an encrypted connection, you can disable encrypted connections scan for this application. For example, you can disable encrypted connections scan for cloud storage applications that use two-factor authentication with their own certificate.

To exclude a web address from encrypted connection scans:

1. In the main application window, click the button .
2. In the application settings window, select Advanced settings → Network settings.
3. In the Encrypted connections scan section, click the Trusted addresses button.
4. Click the Add button.
5. Enter a domain name or an IP address if you do not want Kaspersky Endpoint Security to scan encrypted connections established when visiting that domain.

   Kaspersky Endpoint Security supports the * character for entering a mask in the domain name.

   Kaspersky Endpoint Security does not support masks for IP addresses. You can enter a range of IP addresses in the local application interface (for example, 198.51.100.0/24). You cannot enter a range of IP addresses in the Kaspersky Security Center console.

   Examples:

   • domain.com – the record is inclusive of the following addresses: https://domain.com, https://www.domain.com, https://domain.com/page123. The record is exclusive of subdomains (for example, subdomain.domain.com).
   • subdomain.domain.com – the record is inclusive of the following addresses: https://subdomain.domain.com, https://subdomain.domain.com/page123. The record is exclusive of the domain.com domain.
   • *.domain.com – the record is inclusive of the following addresses: https://movies.domain.com, https://images.domain.com/page123. The record is exclusive of the domain.com domain.
6. Save your changes.