Kaspersky endpoint security advance 11 (Event issue)

[prabhash]

Hi, I am using Kaspersky endpoint security advance 11 with 130 uses lic, and getting issue with event. Event unable to save on my server more then 15 days. I have set the 90 days store time and my database file size is 4GB and current database size is 1.6 GB. I was also share the system info report file to analyze. I was raised the complaint INC000010663523 for the same but the response is very slow from support team side. I was also requested for escalation matrix but they won't share and told me that they don't have any escalation team. Kindly take a call and fix the issue. Thanks, Prabhash Jha

[prabhash]

CALL SUPPORT

+91-22-61992525 (Hindi, English) Monday to Friday, 10:00 - 18:00 (UTC +5:30) The above given contact is waste, no one can pick up your call and respond the call.

[mastropizza]

Hi, despite to the DB size you have to check how many events DB is actually handling. By default the max number of stored events is 400K: it's possible that you're out of this limit...in this case you can easily fix the problem by increasing this value from Admin server properties area. M