Kaspersky Endpoint detects and remove WPS Office's setup

[blueice]

I have a licensed WPS installation on my PC. But Kaspersky removes it every time. Please, help me!

[harlan4096]

Welcome to Kaspersky Community.

 

Can You provide version of KES installed?

 

Upload also captures of the detection details, and from where did You get WPS installer.

[Demiad]

@blueice, hello. Please use this article to resolve your problem https://support.kaspersky.com/16087

[blueice]

Thanks for your replies.

The installed version is KES 12.2.0.462. I download WPS from wps.com. KES is controlled by domain. It does not give notification related to removing WPS. Should I add it to trusted applications?

[harlan4096]

Hum without the detection details... Yes, try to add to Trusted and re check.

[Demiad]

@blueice , add excludes isn't good solution. You cannot be sure that is really a false-detection. You can send us a request with the following information: 
https://support.kaspersky.com/corporate/before_request?topic=malicious

Our team will check it.

[KarDip]

Hello @blueice

It sounds like Kaspersky is flagging your licensed WPS installation as a potential threat, possibly due to a false positive. To resolve this, you can whitelist WPS Office in Kaspersky's settings to prevent it from being removed automatically. Here’s how to do it:

Steps to Whitelist WPS Office in Kaspersky:

1. Open Kaspersky:

   • Launch your Kaspersky security software.

2. Go to Settings:

   • In the main interface, click the gear icon (usually in the bottom left) to open Settings.

3. Access Threats and Exclusions:

   • Under Settings, look for the Additional section, and select Threats and Exclusions.

4. Manage Exclusions:

   • Click Configure exclusions under the Exclusions section.

5. Add WPS Office to Exclusions:

   • Click Add to create a new exclusion.
   • Select Browse to locate the installation folder of WPS Office (often found in C:\Program Files or C:\Program Files (x86)).
   • You can add the WPS folder, and make sure to check the option to exclude it from all protection components.

6. Save the Exclusion:

   • Confirm your changes by clicking Add and OK.
   • Save and close the settings menu.

7. Verify:

   • After whitelisting, try reinstalling WPS Office and check if Kaspersky still removes it.

If Kaspersky Still Removes WPS:

• Make sure your Kaspersky software is up-to-date, as outdated virus databases can result in more false positives.
• You can also contact Kaspersky support to report this issue, so they can review it and possibly remove the false flag in future updates.

Let me know if this works or if you need more detailed instructions!

[KarDip]

Hello @blueice

Continued from last post.

Reinstalling WPS Office on your PC is a straightforward process. Here's how you can do it:

Steps to Reinstall WPS Office:

1. Uninstall WPS Office (if it’s still installed):

   • Windows 10/11:
     1. Press Windows + I to open Settings.
     2. Go to Apps > Apps & Features.
     3. Scroll down to find WPS Office in the list.
     4. Click on it, then select Uninstall and follow the prompts.

   Alternatively, you can uninstall via the Control Panel:

   • Press Windows + R, type appwiz.cpl, and hit Enter. This opens the Programs and Features window. Find WPS Office in the list, right-click it, and select Uninstall.

2. Download the Latest Version of WPS Office:

   • Go to the official WPS Office website (www.wps.com) and download the latest version for Windows.
   • You can choose between the free version or sign in with your licensed account for the premium features.

3. Install WPS Office:

   • Once the download is complete, locate the installer in your Downloads folder and double-click it.
   • Follow the on-screen instructions to complete the installation process.

4. Sign in with Your Licensed Account (for premium features):

   • After installation, open WPS Office.
   • In the top right corner of the WPS Office window, you'll find the Sign In button.
   • Sign in using the account linked to your license to unlock the premium features.

5. Add WPS to Kaspersky’s Whitelist (if not done yet):

   • Ensure you’ve followed the steps mentioned earlier to whitelist WPS Office in Kaspersky so it’s not removed again.

Once installed, WPS Office should work without issues.

Let me know if you need more help with any part of the process!