Kaspersky Endpoint Activated but No Data Appearing in Admin Console

[Alexis Dali]

Hello everyone,

I’m currently managing a company subscription of Kaspersky Endpoint Security. I’ve installed Kaspersky on several user devices using the company license key. For most users, everything works fine — the license is active, and their devices show up in the admin console.

However, for some users:

• Kaspersky is activated and running,

• But no data or logs are showing (e.g., no status, no last seen time, no scan info).

Is there something else I need to enable on the client or admin side?

Appreciate any guidance, Thanks in advance!

[Tahmeed702]

5 hours ago, Alexis Dali said:

Hello everyone,

I’m currently managing a company subscription of Kaspersky Endpoint Security. I’ve installed Kaspersky on several user devices using the company license key. For most users, everything works fine — the license is active, and their devices show up in the admin console.

However, for some users:

• Kaspersky is activated and running,

• But no data or logs are showing (e.g., no status, no last seen time, no scan info).

Is there something else I need to enable on the client or admin side?

Appreciate any guidance, Thanks in advance!

what typeof deployment schema are you in ,is it ksc-onprem or cloud 

[Alexis Dali]

13 hours ago, Tahmeed702 said:

what typeof deployment schema are you in ,is it ksc-onprem or cloud 

I’m using Kaspersky Endpoint Security Cloud (KES Cloud) via the Business Hub — it’s a cloud deployment

 

•  

[Tahmeed702]

1 hour ago, Alexis Dali said:

I’m using Kaspersky Endpoint Security Cloud (KES Cloud) via the Business Hub — it’s a cloud deployment

 

•  

check network firewall and allow these ports and protocols 

https://support.kaspersky.com/Cloud/1.0/en-us/208747.htm

Also make sure firewall doesn't inspect kaspersky communication by ssl packet inspection 

 

Edited 13 hours ago by Tahmeed702

[Alexis Dali]

30 minutes ago, Tahmeed702 said:

check network firewall and allow these ports and protocols 

https://support.kaspersky.com/Cloud/1.0/en-us/208747.htm

 

Thank you so much for your feedback.
Please one last question, What are the specific destination services, domains, or IP ranges these ports should be opened against? Should they be open to *.kaspersky.com, or are there more specific addresses that must be allowed?

[Tahmeed702]

1 hour ago, Alexis Dali said:

Thank you so much for your feedback.
Please one last question, What are the specific destination services, domains, or IP ranges these ports should be opened against? Should they be open to *.kaspersky.com, or are there more specific addresses that must be allowed?

ports will be between cloud.kaspersky.com and all workstations and also whitelist all kaspersky update servers from firewall https://support.kaspersky.com/common/start/6105

[Alexis Dali]

1 hour ago, Tahmeed702 said:

ports will be between cloud.kaspersky.com and all workstations and also whitelist all kaspersky update servers from firewall https://support.kaspersky.com/common/start/6105

if the firewall was blocking communication with cloud.kaspersky.com or the update servers, wouldn't that affect all users equally? I can still see other users in the console without issues, so it seems like the connection is working for at least some devices.

[Alexis Dali]

54 minutes ago, Alexis Dali said:

if the firewall was blocking communication with cloud.kaspersky.com or the update servers, wouldn't that affect all users equally? I can still see other users in the console without issues, so it seems like the connection is working for at least some devices.

.

Edited 11 hours ago by Alexis Dali

[Tahmeed702]

This port list is shared by kaspersky, please allow these and also you may trying reinstalling distribution package of keswin 12.8/12.9