Kaspersky Endpoint Activated but No Data Appearing in Admin Console

[Alexis Dali]

Hello everyone,

I’m currently managing a company subscription of Kaspersky Endpoint Security. I’ve installed Kaspersky on several user devices using the company license key. For most users, everything works fine — the license is active, and their devices show up in the admin console.

However, for some users:

• Kaspersky is activated and running,

• But no data or logs are showing (e.g., no status, no last seen time, no scan info).

Is there something else I need to enable on the client or admin side?

Appreciate any guidance, Thanks in advance!

[Tahmeed702]

5 hours ago, Alexis Dali said:

Hello everyone,

I’m currently managing a company subscription of Kaspersky Endpoint Security. I’ve installed Kaspersky on several user devices using the company license key. For most users, everything works fine — the license is active, and their devices show up in the admin console.

However, for some users:

• Kaspersky is activated and running,

• But no data or logs are showing (e.g., no status, no last seen time, no scan info).

Is there something else I need to enable on the client or admin side?

Appreciate any guidance, Thanks in advance!

what typeof deployment schema are you in ,is it ksc-onprem or cloud