Kaspersky detecting apk, alert: HEUR: Trojan.AndroidOS.Subscriber Z Alarm

[LouisK]

Hello Kaspersky,
the newly developed app of our company is about to log in to Google play,
but when I installed the APK on my mobile phone, Kaspersky sent out an alert ：HEUR: Trojan.AndroidOS.Subscriber z。
I checked the code in the company project and found nothing special.
Other security software did not alarm too.
But in order to reassure future users, I still want to solve this problem.
What should I check to avoid triggering HEUR: Trojan.AndroidOS.Subscriber Z Alarm.
I look forward to  help. Thank you.

[Flood and Flood's wife]

5 minutes ago, LouisK said:

the newly developed app of our company is about to log in to Google play, but when I installed the APK on my mobile phone, Kaspersky sent out an alert: HEUR: Trojan.AndroidOS.Subscriber z。

1. What should I check to avoid triggering HEUR: Trojan.AndroidOS.Subscriber Z Alarm.

Hello @LouisK, 

Welcome!

1. Scan the exe using Kaspersky's Threat Intelligence Portal, when the scan completes, select Submit to reanalyze, fill in the required details & send. 
2. Log a case with support, select either Chat or Email, select Malware, False Positive template, zip the object & password protect the zip archive with a password, either: malware or infected as the password → make sure you tell support the password & a detailed history, including the alert events, logged by Kaspersky software. 
3. Ask support to please send the case to the Virus Lab. 

• Please share the outcome, with the Community, when it's available? 

Thank you?
Flood?+?

[LouisK]

I sent a email as you recommened. And got reply soon.
They informed me that it was a false detection. It will be fixed.
and I get a weburl to add my app on whilelist.
I am pleased for getting a confirm Solution in such a short time.
Thanks for your help !

[Flood and Flood's wife]

On 10/11/2022 at 12:03 PM, LouisK said:

I sent a email as you recommended. And got reply soon.
They informed me that it was a false detection. It will be fixed.
and I get a weburl to add my app on whilelist.
I am pleased for getting a confirm Solution in such a short time.
Thanks for your help!

Hello @LouisK, 

You're most welcome!

Excellent work? thank you for taking the time to update the Community?

We're delighted to read the issue was a false positive, being fixed by the Kaspersky Virus team & also getting the app whitelisted

Thank you🙏
Flood🐳+🐋

 

Edited April 9 by Flood and Flood's wife