Kaspersky database not updating in USA

[CarynG]

And it's also saying that my subscription was "canceled", although I never did that  (I'm currently running "Kaspersky Plus 21.18.5.438(a)", with a databases "release date" of 10/4/2024 at 6:01pm).

[Berny]

@CarynG Welcome.

Can you please provide your geographical location.

[CarynG]

Berkeley, California (USA)

[Berny]

@CarynG 

Please read :

Guide on Kaspersky software availability in the United States

“ Database update and connectivity to Kaspersky Security Network (KSN) cloud service :
Kaspersky will be prohibited from providing product updates to US customers, including antivirus signature and codebase updates. “

[CarynG]

Well, dang- that's not good!!  (But it looks like I may be out of luck, if this is due to geopolitical forces outside of our control- oh well...) 😞

[karkas20]

31 minutes ago, CarynG said:

Well, dang- that's not good!!  (But it looks like I may be out of luck, if this is due to geopolitical forces outside of our control- oh well...) 😞

You can using VPN for get updates 

[CLEsports]

5 hours ago, CarynG said:

Well, dang- that's not good!!  (But it looks like I may be out of luck, if this is due to geopolitical forces outside of our control- oh well...) 😞

There are other great AV products out there that have detection rates similar to that of Kaspersky. AV-Comparatives is a good independent website has a good list of AV software they test and compare

[Bon]

Well, this sucks!  I don't trust the other products.  Before I found Kaspersky, I used a few of the other "popular" products out there, and had nothing but trouble with them, and the viruses they did NOT block destroyed several of my computers.

NOW WHAT?

[CLEsports]

1 hour ago, Bon said:

Well, this sucks!  I don't trust the other products.  Before I found Kaspersky, I used a few of the other "popular" products out there, and had nothing but trouble with them, and the viruses they did NOT block destroyed several of my computers.

NOW WHAT?

Through this public forum, it's not permitted to recommend specific competitor's products. I'm not sure which you tried, but there are a small few that consistently have comparable testing numbers to Kaspersky on the AV-Comparatives tests

[ediosn2014]

Just change the update end point to something like 

 

http://s11.upd.kaspersky.com/

 

should work :

 

Edited October 20 by ediosn2014

[Synos]

On 10/20/2024 at 7:13 PM, ediosn2014 said:

Just change the update end point to something like 

 

http://s11.upd.kaspersky.com/

 

should work :

 

I'm trying to update my database but having issues. I click the option to update but it processes the request then goes back to saying that it's out of date. I tried this but databases are still saying "out of date". Is there any other ideas that I can use?

 

Edited October 26 by Synos

[CLEsports]

3 hours ago, Synos said:

I'm trying to update my database but having issues. I click the option to update but it processes the request then goes back to saying that it's out of date. I tried this but databases are still saying "out of date". Is there any other ideas that I can use?

 

It's possible Kaspersky might be blocking US IP addresses since they're not allowed to do business in the USA anymore. You could either try it through a VPN connection, or purchase another anti-virus product

[Hendo73]

So there was an Kaparsky email that said current subscriptions will be transferred to US counterpart company AV(?) When do we get that information on this process as I bought a 2yr subscription that runs to 2026 earlier this year. Do I have the option of canceling my current subscription since it now seems to be useless with them blocking aspects like database updates, etc.?

[Flood and Flood's wife]

7 hours ago, Hendo73 said:

1. So there was an Kapersky email that said current subscriptions will be transferred to US counterpart company AV(?) When do we get that information on this process as I bought a 2yr subscription that runs to 2026 earlier this year.
2. Do I have the option of canceling my current subscription since it now seems to be useless with them blocking aspects like database updates, etc.?

Hello @Hendo73, 

Welcome!

1. (As far as we understand) the email that was sent - is the information. Please read this featured comment, from Kaspersky @Vadim N, in topic by @viper69: UltraAV software no notification, Automatically Installs, and Can't Remove it!!. 
2. The Kaspersky subscription / license will keep functioning until the original expiration date; please read: Guide on Kaspersky software availability in the United States, Subscriptions and automatic renewal. *Kaspersky have a 30-day-money-back-guarantee*
3. Some US based subscribers have successfully been using Kaspersky, since the migration, via VPNs - there's lots of tips in the various topics. 
4. To cancel a subscription, please log a request with Kaspersky Customer Service - https://support.kaspersky.com/us/b2c/us#contacts -> on the support page, select either Chat or Email, then fill in the template as shown - note: select (your) Kaspersky Application (A); please include a *detailed history*.

• *Also* - IF using Chat - ask the operator to email (you) a copy of the chat transcript *before* ending the chat - otherwise (you'll) have no record of the chat*

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited November 9 by Flood and Flood's wife
pn

[Salamander01]

@ Kasersky, if you can't honor the contract we paid for and update our databases in the US, I would like my money back for the product. How do I go about getting this?? It's essentially useless now and I have lost 7 months of protection because of this.
 

Edited December 5 by Berny

[Berny]

@Salamander01 Welcome.

Please contact Kaspersky Technical Support
https://support.kaspersky.com/b2c/#contacts 

The following information is necessary:

• Date of purchase
• Name and email address specified during purchase
• Order number

 

[Danny Kennedy Nguyen]

I am using the Kaspersky Network 8 years already? But this year i seeing Kaspersky very very bad? All my home using them still 9 month let? I think after this one I will change the new one.???

Kennedy

[Владимировна]

On 12/5/2024 at 11:56 AM, Salamander01 said:

@ Kasersky, if you can't honor the contract we paid for and update our databases in the US, I would like my money back for the product. How do I go about getting this?? It's essentially useless now and I have lost 7 months of protection because of this.
 

Stop supporting politicians that kill Russians, try to “cancel” Russian culture and anything else Russian, including ‘trying to’ destroy superior software—all of what ultimately hurts you the consumer—especially those in your country (while Russia’s doing better with self-sustainability), then *maybe* new leaders will *eventually* get to your concerns and let you continue with your chosen purchases.

In the meantime, creating restrictive inaccessibilities has nothing to do with the individual companies under new prejudicial policies. And we the people all suffer with you.

Edited December 10 by Владимировна

[Владимировна]

On 12/8/2024 at 9:28 PM, Danny Kennedy Nguyen said:

I am using the Kaspersky Network 8 years already? But this year i seeing Kaspersky very very bad? All my home using them still 9 month let? I think after this one I will change the new one.???

Kennedy

I hope politics enforcing these restrictions change soon. “As for me and my household…” we’re in for the long haul. For my geographical resident neighbors, I hope we all can find ways to continue using superior software. It may take more than changing leaders who enforce restrictive policies onto us consumers. Imagine how many competitor companies are endorsing such restrictions and all the… “reasons”😉… for how restricted *we* are from making free consumer choices. Those companies will welcome us—or—we can find different available ways to use superior technology. Good luck! 🎁

[Adasko]

On 10/20/2024 at 7:13 PM, ediosn2014 said:

Just change the update end point to something like 

 

http://s11.upd.kaspersky.com/

 

should work :

 

this worked for me!!!