Kaspersky Crashes "explorer.exe" [Urgent]

[ycaosbiann]

Hi.

I don't know if it's after the last update, but now when I right-click on a file or an application in the taskbar, "explorer.exe" crashes... When I check the Event Viewer, the problem seems to be caused by Kaspersky.

Thank you.

 

Report 1:

Hatalı uygulama adı: explorer.exe, sürüm: 10.0.19041.6216, zaman damgası: 0x086de9cf
Hatalı modül adı: MSVCP140.dll, sürüm: 14.34.31938.0, zaman damgası: 0xe7a4b09e
Özel durum kodu: 0xc0000005
Hata uzaklığı 0x0000000000013028
Hatalı işlem kimliği: 0x231c
Uygulama başlangıç zamanı: 0x01dc0fc7261ad378
Hatalı uygulama yolu: C:\windows\explorer.exe
Hatalı modül yolu: C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.22\x64\MSVCP140.dll
Rapor kimliği: cbb0f3fe-895e-4ad3-941b-05880965b01b

 

Report 2:

Hatalı uygulama adı: Explorer.EXE, sürüm: 10.0.19041.6216, zaman damgası: 0x086de9cf
Hatalı modül adı: MSVCP140.dll, sürüm: 14.34.31938.0, zaman damgası: 0xe7a4b09e
Özel durum kodu: 0xc0000005
Hata uzaklığı 0x0000000000013028
Hatalı işlem kimliği: 0x2058
Uygulama başlangıç zamanı: 0x01dc0fc285075547
Hatalı uygulama yolu: C:\windows\Explorer.EXE
Hatalı modül yolu: C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.22\x64\MSVCP140.dll
Rapor kimliği: 4387a580-f584-4cf3-9870-567d749ea6fa

 

 

[Igor Kurzin]

Hi @ycaosbiann, we are investigating in bug 8903377, will keep you updated.

[ycaosbiann]

Thank you. This problem did not occur after I uninstalled Kaspersky. I hope it will be fix soon.

[ycaosbiann]

Still not resolved, we are waiting for an urgent fix...

[GTom]

I've the same problem (Win11 home, Kaspersky plus). If I search an App via the search-desktopfield, it crashes always, when I start it as an Admin.

[ycaosbiann]

This is really annoying, urgent hotfix... 😓

[PHR75017]

The problem occurs with Kaspersky Antivirus and Endpoint Security (12.10).

It can be solved by unregistering Kaspersky from context menu of Windows Explorer i.e. :

regsvr32 /u ...Kaspersky path ... \x64\shellex.dll

regsvr32 /u ...Kaspersky path ... \shellex.dll

This problem is very annoying and needs a VERY URGENT fix ...

[Flood and Flood's wife]

Hello @ycaosbiann, @GTom, @PHR75017, 

Update:

• The Kaspersky expert team/developers are working on bug 8903377 with high priority.
• Everyone please patiently wait.

Thank you🙏
Flood🐳+🐋

[ycaosbiann]

May you please reply to this thread once the issue is resolved?

[PHR75017]

I did open a ticket by the technical support as I am an IT professional. I also sent logs, traces and memory dumps from tests with Kaspersky Standard and Kaspersky Endpoint Security. Waiting impatiently for a fix as my customers become angry ...

[Flood and Flood's wife]

1 hour ago, ycaosbiann said:

May you please reply to this thread once the issue is resolved?

19 minutes ago, PHR75017 said:

I did open a ticket by the technical support as I am an IT professional. I also sent logs, traces and memory dumps from tests with Kaspersky Standard and Kaspersky Endpoint Security. Waiting impatiently for a fix as my customers become angry ...

Hello @ycaosbiann & @PHR75017, 

As soon as Kaspersky has information it will be shared; the Kaspersky expert team/developers are working hard to resolve the bug. 

Thank you🙏
Flood🐳+🐋

[Berny]

To all , I understand you are looking out for the fix  please see the above comment from  Igor Kurzin :

“ we are investigating in bug 8903377, will keep you updated “