Kaspersky blocks Whatsapp App and Apps

[Alvaro Gutierrez]

Kaspersky since 2 days does not let me upload or download images on whatsapp desktop and does not let me use Postman Desktop or Slack Desktop, it shows me network error. In order to use them, I have to disable all protection.
 

[WS62]

I just noticed this 2 days ago and had to do the same, any resolution, I live in slack for work

[Flood and Flood's wife]

13 hours ago, WS62 said:

1. I just noticed this 2 days ago and had to do the same, any resolution? 

Hello @WS62, 

Welcome!

• ?Which Kaspersky version is installed, on the Windows Taskbar - hidden icons, right click the Kaspersky icon, select About? 

1. Alvaro Gutierrez resolved the issue by upgrading to Kaspersky version 21.13.5.506: https://www.kaspersky.com/downloads#update-product. 

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

[WS62]

11 hours ago, Flood and Flood's wife said:

Hello @WS62, 

Welcome!

• ?Which Kaspersky version is installed, on the Windows Taskbar - hidden icons, right click the Kaspersky icon, select About? 

1. Alvaro Gutierrez resolved the issue by upgrading to Kaspersky version 21.13.5.506: https://www.kaspersky.com/downloads#update-product. 

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

[WS62]

Shouldn't it automatically update the software?

I don't see an option other than downloading.

[WS62]

I did a complete download, and it went backward, BUT Slack is working, whereas with the (k) version Slack didn't and I had to turn the antivirus off...

I don't have time to play this stuff...sigh

Edited June 16, 2023 by WS62

[harlan4096]

Just update to last version of K. 2021 21.14:

 

https://www.kaspersky.com/downloads#update-product

 

Scroll up the site and select the proper installer:

 

KIS -> K. Standard

KTS / KSCloud -> K. Plus

[psychotic]

I have KIS installed and yesterday i noticed that Jdownloader is not able to download new updates and also ORBX program to purchase and download scenneries to Microsoft Flight Simulator 2020 is also blocked by KIS. When i turn off the protection everything is working. My version of KIS is 21.3.10.391 (k). Four or five days ago everything was OK.

Edited August 19, 2023 by psychotic

[harlan4096]

Doesn't anyone read my previous post?

[psychotic]

32 minutes ago, harlan4096 said:

Doesn't anyone read my previous post?

I have actual version and before everything was OK.

[harlan4096]

Check if the app was blocked in Intrusion Prevention, if so, move to Trusted group.

[psychotic]

I did reinstallation of KIS and it seems everything is working now.

[DaniTerra]

This topic is kind of old but the same issue started happening to me 24 hours ago. KTS (21.3.10.391) and WhatsApp are up to date, so it is not that. Also, WhatsApp is green-listen under the Firewall Application Rules.

[Berny]

 @DaniTerra Welcome.

Please upgrade for free to Kaspersky Plus ↓