kaspersky blocks my laptop applications

[Georgia]

Hello!

For the past few weeks, I've been having problems accessing Microsoft Edge, Microsoft Store and Spotify on my laptop. After searching on various forums, I tried deactivating the firewall and Kaspersky anti-virus, and it appears the latter is the problem. I have found that I can white-list those three programs but suddenly Kaspersky crashes and doesn't save the changes I made. Thus, I completely shut down the anti-virus so I can use the apps I want. Can somebody help me? It's urgent. Thank you in advance

[harlan4096]

Welcome to Kaspersky Community.

 

Please provide the exact version of K. product installed.

[eKj]

I have the same problem, about 2 weeks now and I use Total Security (KTS)

Spotify, Microsoft store and Streaming service cannot access the internet. When I deactivate KTS then it works.

Have changed the settings > network settings > proxy server settings > do not use proxy server, KTS then crashes

Have also white listed Spotify with no success.

[andrew75]

@eKj, try this solution:

 

[Calvin Lowery]

Calvin,

I need help delete all of Kaspersky. Block Virus threat windows and firewall app