Kaspersky Agent removes License [MOVED]

[Guest]

Dear Community,

 

i have hardly done this before so please excuse any missing informations.
I currently have the Problem that the Kaspersky Agent installed on a PC is removing the License of the Kaspersky Endpoint Security. If i delete the Agent and license Endpoint Security again it works just fine but a soon as i install the agent the license of Endpoint Security is being removed.

Our Endpoint Security Version is currently 11.0.0.6499 and our Agent has the Version 10.4.343.

I Should mension that the Problem is not occuring on any other machine, just this specific one. I tried reinstalling both many times.
Hopefully some of you already discovered this Topic and may found a solution for it.

Thank you for your help.

With kind regards

Morgan

 

//Mod Note: moved to the correct section.

[mastropizza]

Hi,

first of all you have to upgrade your NA since KES11 can be managed from KSC10 SP3 (10.5) and later versions (https://support.kaspersky.com/14307#block2).
Secondly, verify if you had run out of licenses...;)

M

[Guest]

Dear mastropizza,

i am sorry but Upgrading the Agent without Permission from my Supervisor is no Option, especially when the other Computers are not affected by this Trouble.
I am Managing the Agent via KSC 10 and this works fine too.
Licenses are available too.

But nontheless thank you for your quick Reply :)

Regards

Morgan

[Nikolay Arinchev]

Hi,

Please create a request to https://companyaccount.kaspersky.com/ to get Network Agent package that should not create an account.

Thank you!