Kaspersky advises uninstall "Super Security Zero", but I can't find it. [Closed]

[Handmatig verwijderen]

Updating/upgrading KIS2019 to KIS2020 gives the following problem:

I have to remove - by hand - the incompatible programm : “Super Security ZERO” but it is not findable on my computer(W10 1903 64bit).

 

HELP

[Flood and Flood's wife]

Hello  @Handmatig verwijderen,

Welcome!

Super Security ZERO is listed as incompatible software with KIS20. 

Has Bitdefender ever been installed on the computer?

Please let us know? 

Thank you

[Handmatig verwijderen]

Yes i had Bitdefender on my computer 3 years ago, thus version 2016 or 2017 on my primary HDD and it is still installed on my secondary HDD wich i do not use anymore but is still connected.

[Flood and Flood's wife]

Hello  @Handmatig verwijderen,

Thank you for replying and confirming the information.

Just so I’m clear, you’ve successfully installed KIS, but, during the install process, KIS “advised” an issue with  “Super Security ZERO”, and when you manually searched for  “Super Security ZERO” it was unable to be found - is that correct? 

Just as FYI, Bitdefender is also listed as incompatible, if the software is on a recognisable drive, that’s possibly also an issue🤔

May we have a GSI & Windows Logs please?

Please post back?

Thank you

[Handmatig verwijderen]

My valid Kis2019 has still 200 days to go. Upgrading to KIS2020 shows the mentioned problem

I scanned already my pc with “GetSystemInfo” and it says that there is an incompatible software installed: WinPatrolWAR

and that will be the first i am going to do: uninstall - with Revo uninstaller

After that's done i will try to install KIS2020 again. I let you know the result.

[Flood and Flood's wife]

Hello  @Handmatig verwijderen,

Thank you for letting us know🙏

[Berny]

Also , please check if you can  @Handmatig verwijderen any registry entries.

[Handmatig verwijderen]

First i disconnected the secondary HDD

Then i removed WinpatrolWAR with Revo Uninstaller

After a new startup i checked the whole registry for the most common word: "super” → no results

Installing KIS2020 now shows the same issue and asks me to remove it. I installed KIS2020 anyway and will see what happens.

My next antivirus and emailprotector will not be Kaspersky and not Bitdefender because of all the leftovers after uninstalling and theire incompatebility with other programms.

So i have a few months to go finding an AVtool that supports my wishes.

Thanks for your listening and help.

[Berny]

@Handmatig verwijderen If you wish , you can still contact K-Lab Techinical Support https://center.kaspersky.com/NL 

[Flood and Flood's wife]

Hello  @Handmatig verwijderen,

You’re very welcome!

Thank you for posting back and the extra information🙏

Even tho this may not help, use KIS Clean & Optimize Tools, Privacy Wizard.

& if you do feel like sharing the GSI we’d be happy to look at it?

Thank you.

[Schulte]

Hello @Handmatig verwijderen,

I think it's too early to blame Kaspersky or any other manufacturer for your problem. You would have it with any reputable vendor.

Can you find something from the manufacturer 'SOURCENEXT' in the list of installed programs? Or something with Japanese characters?

[thakkar030]

Facing the same issue here. Trying to install Kaspersky Internet Security but keep finding Super Security ZERO as the only incompatible program. Tried using Revo Uninstaller, CC Cleaner, deleted registry items, even used Bit Defender’s Uninstall Program, but nothing changes. 

Also looked on various forums, nobody has the solution (including all the responses on this thread), so went ahead and continued with the installation. I have no other choice as I paid for the one year license.

Let me know if anyone cracks this issue.

[Berny]

@thakkar030  Welcome.  Can you please provide a GSI Log 

[Schulte]

In addition to Bernys post:
some time ago I discovered two registry keys, they could be the reason for the detection.

x86: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{28F49FF5-3CCE-44C4-919C-49C7E1D33927}]

x64: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\AppID\{28F49FF5-3CCE-44C4-919C-49C7E1D33927}]

Please verify if one of the keys is existing on your computer.

[Berny]

Hi @Schulte 

Also , i was thinking about a MSIEXEC uninstall string ???

[Schulte]

Sorry, Berny, I know I was going a little fast.

You're right, we should wait for the GSI log. Maybe there's something there and it works without a registry hack.

[Berny]

@Schulte No sorry of course 😀 let’s both check the LOG, and if something is available then we have to provide the instructions (only   applicable on the user’s system) via PM.