kaspersky 2021 crashing my laptop

[J2K90]

my kaspersky recently updated to 2021 version i had to uninstall it and reinstall the 2020 version (20.0.14.1085) as the 2021 version kept crashing my laptop. How do i opt out so it doesnt automatically update to the 2021 version.

[Berny]

@J2K90 This option is not available.

Can you please submit a GSI Log :  https://support.kaspersky.com/common/diagnostics/3632 

[J2K90]

I had this promblem last time and you can opt out updating to newer version can this be done go this version?? Please check my other post

[Berny]

@J2K90 The setting that you are referring to in your previous Topic isn’t available any more.

[J2K90]

https://community.kaspersky.com/kaspersky-internet-security-13/how-do-i-avoid-automatically-updating-to-the-2020-version-from-2108-closed-6463

[J2K90]

how do i resolve this??? I dont want to upgrade to 2021

[andrew75]

@J2K90, there is no longer an option to cancel the update. The new version is now installed automatically.
You can express your wish to return this setting by writing a request to technical support.

[J2K90]

If i write a request you really think they would make this change for me ??

[andrew75]

@J2K90, no. But the more such requests there are, the more likely it will be done.

[Berny]

  J2K90 said:

2021 version kept crashing my laptop.

Additionally, when Kaspersky is crashing it usually creates Log files in folder “Application Data\Kaspersky Lab ?

[Igor Kurzin]

Hi @J2K90,

Please submit a ticket to technical support via https://my.kaspersky.com to investigate and resolve the issue with laptop crashing. 

Regards,

Igor

[J2K90]

  Igor Kurzin said:

Hi @J2K90,

Please submit a ticket to technical support via https://my.kaspersky.com to investigate and resolve the issue with laptop crashing. 

Regards,

Igor

How do i do this???

[Flood and Flood's wife]

Hello @J2K90, 

• In (your) MyKaspersky account, create a request, fill in the template as in our image, provide as much information as possible, include the Log files (requested above), GSI & Windows Logs & include the URL for (your) topic you’ve created here, in the Community.
• In the Problem description, mention @Igor Kurzin suggested you submit a request. 

 

Thank you🙏

Flood🐳