Kas Safekid wrong time limit action

[xtrung]

My kid device wrong alert time limit. I have set 3h / day but it always limited after 1h

I have reinstall app but it still not resolve it. PLease help me how can I do?

 

 

[Flood and Flood's wife]

1 hour ago, xtrung said:

My kid device wrong alert time limit. I have set 3h / day but it always limited after 1h

I have reinstall app but it still not resolve it.

PLease help me how can I do?

 

Hello @xtrung, 

Welcome!

1. Which OS version & *build*?- in Windows SEARCH - type WINVER, open the WINVER app & post a screen-print of the result? 
2. Which *version* of Kaspersky Safe Kids is installed -> in Windows *Hidden icons*, right-click the Kaspersky icon, select *About*? 
3. In Notifications - are the 25 Notifications *all* for the *blocked* device? 
4. In a public Forum, for privacy & security of (you/your) family, we've asked the Moderators to cover-up personal information; we ask for (your) understanding please? 

Post back please? 

Thank you🙏
Flood🐳+🐋

[xtrung]

Dear! Thank you for your reply

1) This is window version capture: Windows 11 24H2 OS Build 26100.2314

2) This is kas safekids version: 23.0.0.418/202111

3) Yes, almost notifications are "device blocked"

[Flood and Flood's wife]

1 hour ago, xtrung said:

1) Windows 11 24H2 OS Build 26100.2314

2) KSK version: 23.0.0.418/202111

3) Yes, almost notifications are "device blocked"

Hello @xtrung, 

You're most welcome!

Thank you for the information!

• As (you've) already re-installed KSK, please log the issue with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Email or Chat, then fill in the template as shown; include a *detailed history*. Support may request logs, data & traces. 
• *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*                    

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited Thursday at 03:40 PM by Flood and Flood's wife
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