kapersky threat intelligence giving "not categorized detections"

[MRnutty200]

hello guys i've recently been told that kapersky threat intellingence is way better than virus total and that i should use it to scan exe's or anything that can have a virus well i've really liked it but now that im scanning some stuff it gives me a not categorized on extracted files and i cant really get an answer for the program that im scanning . does anyone in this forum now why i get this "NOT CATEGORIZED " thing on the scan? and how can i fix it .

 

https://opentip.kaspersky.com/D79AB61997C279FB925193D6007569B47FA0515C11F62C3D30F76E271595757B/results?tab=upload

and yes this only happens when i scan this specific program

[Flood and Flood's wife]

1 hour ago, MRnutty200 said:

hello guys i've recently been told that kapersky threat intellingence is way better than virus total and that i should use it to scan exe's or anything that can have a virus well i've really liked it but now that im scanning some stuff it gives me a not categorized on extracted files and i cant really get an answer for the program that im scanning . does anyone in this forum now why i get this "NOT CATEGORIZED " thing on the scan? and how can i fix it .

https://opentip.kaspersky.com/D79AB61997C279FB925193D6007569B47FA0515C11F62C3D30F76E271595757B/results?tab=upload

and yes this only happens when i scan this specific program

Hello @MRnutty200, 

Welcome back!

Has the issue been submitted to the Kaspersky Virus Lab - ask them why it's classified as Not categorized & also with the contrasting results from Virus Total: https://www.virustotal.com/gui/file/d79ab61997c279fb925193d6007569b47fa0515c11f62c3d30f76e271595757b/detection? 

On the Kaspersky Customer Service page: https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in Malware, Other template; please include any screen images of the error & a *detailed history*. Zip the exe & password protect it - use either Malware OR Infected, *tell support the password*
Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited February 6 by Flood and Flood's wife
removed whitespace

[MRnutty200]

48 minutes ago, Flood and Flood's wife said:

Hello @MRnutty200, 

Welcome back!

Has the issue been submitted to the Kaspersky Virus Lab - ask them why it's classified as Not categorized & also with the contrasting results from Virus Total: https://www.virustotal.com/gui/file/d79ab61997c279fb925193d6007569b47fa0515c11f62c3d30f76e271595757b/detection? 

On the Kaspersky Customer Service page: https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in Malware, Other template; please include any screen images of the error & a *detailed history*. Zip the exe & password protect it - use either Malware OR Infected, *tell support the password*
Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

well i made a chat or ticket and they yust put me on gmail hold and know i have to wait lol 

[Flood and Flood's wife]

6 minutes ago, MRnutty200 said:

well i made a chat or ticket and they yust put me on gmail hold and know i have to wait lol 

Hello @MRnutty200, 

Thank you for the update!

Before you end the chat, request the Chat operator send you a copy of the Chat transcript, otherwise you'll have no record of the conversation & if they tell you you can request by selecting the email icon, tell them there is no email icon for Kaspersky customers, only for Chat operators!

Thank you🙏
Flood🐳+🐋

Edited February 6 by Flood and Flood's wife
grammer

[MRnutty200]

7 minutes ago, Flood and Flood's wife said:

Hello @MRnutty200, 

Thank you for the update!

Before you end the chat, request the Chat operator send you a copy of the Chat transcript, otherwise you'll have no record of the conversation & if they tell you you can request by selecting the email icon, tell them there is no email icon for Kaspersky customers, only for Chat operators!

Thank you🙏
Flood🐳+🐋

hello

 

 

You

5.02.2024 23:13

 

How may i assist you today?

 

 

 

Operator

5.02.2024 23:13

 

i was recently told to make a chat for a problem whit kapersky Threat Intelligence Portal

 

 

You

5.02.2024 23:13

 

by a forum master

 

 

You

5.02.2024 23:13

 

Okay, let me check on the issue details for you

 

 

 

Operator

5.02.2024 23:14

 

ok

 

 

You

5.02.2024 23:14

 

If you could please hold on for 1-3 minutes and I will check for you.

 

 

 

Operator

5.02.2024 23:14

 

ok ill hold

 

 

You

5.02.2024 23:15

 

Thank you, please wait

 

 

 

Operator

5.02.2024 23:16

 

Thank you for waiting patiently

 

 

 

Operator

5.02.2024 23:18

 

We are just trying to get more details on this, is that will be okay if I update you with an email within 24hours?

 

 

 

Operator

5.02.2024 23:19

 

ok

 

 

You

5.02.2024 23:19

 

We are just trying to get more details on this, is that will be okay if I update you with an email within 24hours?

 

 

 

Operator

5.02.2024 23:19

 

like for messeges?

 

 

You

5.02.2024 23:19

 

we will update you on email

 

 

 

Operator

5.02.2024 23:19

 

well yes its okay

 

 

You

5.02.2024 23:20

 

Sorry for the inconvenience caused.

 

 

 

Operator

5.02.2024 23:20

 

Is there anything else I can help with before we end the chat?

 

 

 

Operator

5.02.2024 23:20

 

no thats it thank you for the help

 

 

You

5.02.2024 23:20

 

No worries.

Please take note of the reference number for this chat: INC000016171813

If that is all for now, I will end this chat here and I would appreciate it if you could complete a quick survey about the support that I have provided. 😊

Thank you for contacting Kaspersky and have a nice day. 😉

 

 

 

Operator

5.02.2024 23:21

 

The conversation has been completed. Please feel free 

[MRnutty200]

1 hour ago, Flood and Flood's wife said:

Hello @MRnutty200, 

Thank you for the update!

Before you end the chat, request the Chat operator send you a copy of the Chat transcript, otherwise you'll have no record of the conversation & if they tell you you can request by selecting the email icon, tell them there is no email icon for Kaspersky customers, only for Chat operators!

Thank you🙏
Flood🐳+🐋

so what will happen after i wait for them to respond in gmail and also is there any other way of scanning my program so i can confirm that its not a virus

[Flood and Flood's wife]

11 minutes ago, MRnutty200 said:

1. so what will happen after i wait for them to respond in gmail
2. also is there any other way of scanning my program so i can confirm that its not a virus

Hello @MRnutty200, 

Thank you for posting back & the extra questions!

1. It depends what Kaspersky Customer Service send thru in their email request. In (your) reply, please make sure the issues are *defined very clearly*. IF there's screen-prints that show an issue always include those as it may help the recipient understand - in the screen image *highlight* the area of concern*. Always organise the data so it's easy to read. Once they have the data they send it to the Virus Lab, the Virus Lab do the analysis, they then send back their results; IF *you* have questions about the results you must raise them.
2. Submitting the pgm direct to Kaspersky's Virus Lab experts is (ioo) the preferred option, other than that there's a whole range of sites that perform generic analysis. 

Thank you🙏
Flood🐳+🐋