It says 'Update one minute ago,' but the system keeps showing 'Data Out of Date.

[NYCKAS]

I started experiencing issues with Kaspersky. It says 'Update one minute ago,' but the system keeps showing 'Data Out of Date.

 

I dont know what to do now

[Berny]

@NYCKAS Welcome.

What is your geographical location ?

[biguer]

I have the same problem, 23-10-2024, Quebec/Canada Kas Premium. jpg included

[NYCKAS]

1 hour ago, Berny said:

@NYCKAS Welcome.

What is your geographical location ?

HI. I am in USA NEW JERSEY

1 hour ago, biguer said:

I have the same problem, 23-10-2024, Quebec/Canada Kas Premium. jpg included

 

It happend since around 3 weeks ago

[Igor Kurzin]

Hi @NYCKAS, this is expected, please check this out:

https://support.kaspersky.com/us/faq/2024-us-sales-statement#database-updates-and-connectivity-to-ksn

Hi @biguer, did you use VPN via USA location? 

Do you mind collecting some logs for analysis on our side? 

[NYCKAS]

15 hours ago, Igor Kurzin said:

Hi @NYCKAS, this is expected, please check this out:

https://support.kaspersky.com/us/faq/2024-us-sales-statement#database-updates-and-connectivity-to-ksn

Hi @biguer, did you use VPN via USA location? 

Do you mind collecting some logs for analysis on our side? 

Thank you. but how to fix it  using vpn?

[Flood and Flood's wife]

1 hour ago, NYCKAS said:

1. How to fix it  using vpn?

Hello @NYCKAS, 

Thank you for posting back!

1. Use a good, free VPN to get Kaspersky software & updates from a country other than the US - read Updating anti-virus databases and application modules & Kaspersky update servers & see following image, *also* - IF (you) need a new version of Kaspersky software -> again using a VPN, download the latest version from this link: https://www.kaspersky.com/downloads#update-product

Any issues or concerns, please post back. 

Thank you🙏
Flood🐳+🐋

Edited October 24 by Flood and Flood's wife
formatting

[biguer]

Hi guys. Thank you all for your help. I am in Canada, Quebec, PQ. I resolved my problem. I removed all Kaspersky replacement applications (UltraVPN, VPN, etc) and I put back my Kaspersky Premium with VPN, Password Manager and Safe money. All works fine now, Also I removerd all unnecessary extensions in my Chrome web browser. 

Robert 🙂   01-11-2024