Issue with KES Cloud, deployment of KES 11.7 and Licensing

[mohsinbaig]

BTW, the Patch doesn’t work !

 

 

same error happened !

[mohsinbaig]

BTW, the Patch doesn’t work !

 

 

same error happened ! fixed manully by kavremvr.exe

 

 

[danijel]

Hello,

 

is there a way to see if workspace/installation is upgraded/patched?

 

regards,

Danijel

[jccontrol]

Any update about the fix @Victor C. ? 

 

[lgratero]

@jccontrol 

 

Hi,

 

I tried with a new distribution package downloaded this afternoon and it seems that work.  Will I do more tests to that I can be sure.

 

Regards

Luis Arturo

 

[Thomas Becker]

Hi all,

We’ve performed a service operation on our production site and since Friday every customer of KES Cloud has the fixed version 11.7 in his workspace. So, thank you @lgratero for the confirmation that it’s working.

For customers who have already installed 11.7 and encountered this issue, we’ve started automated installation of the patch. At the same time manual installation of the PF is still possible. Please use PF9318 with install-script. It can be downloaded here:

Download: https://box.kaspersky.com/f/87e44b2fcd8642cea737/?dl=1
Password: Ka5per5ky

[jccontrol]

Hi all,

We’ve performed a service operation on our production site and since Friday every customer of KES Cloud has the fixed version 11.7 in his workspace. So, thank you @lgratero for the confirmation that it’s working.

For customers who have already installed 11.7 and encountered this issue, we’ve started automated installation of the patch. At the same time manual installation of the PF is still possible. Please use PF9318 with install-script. It can be downloaded here:

Download: https://box.kaspersky.com/f/87e44b2fcd8642cea737/?dl=1
Password: Ka5per5ky

@Thomas Becker:

Your patch doesn’t work…. Again.
 

 

[DavideR]

Patch installed, but after 3 hours still not connected.

 

 

[jccontrol]

After several tests, I was able to activate the patch following the next instructions:

1.- Unzip the content

2.- Open a new terminal window with administrative privileges

3.- Run the application pf9318.msp 

4.- Wait 1 hour

5.- Open Kaspersky Application

6.- Click in the button “Run Update” inside the section “Update databases and application modules” inside the “Update section”

[Justin]

We started to update devices with the  latest distribution package but now the devices are reporting as “Critical”.    Here is a screenshot showing that it is communicating just fine.  The local client has been completely removed and reinstalled.  The device was completely removed from the cloud and then added back once the program was reinstalled.   This is happening will all devices running this version.  The devices were reporting as “OK” before the update to 11.7  

 

 

[DonKid]

Hi @Justin

 

I moved your question to this thread.

[Justin]

Hi @Justin

 

I moved your question to this thread.

You moved my question to a thread that has had no response in 21 days?  I don’t think that helps me out any.