Issue about importing my passwords from chrome

[Harfec]

Hello,

I am trying to import my password from google chrome but it didn't working.

1) I tried "Import from browser" but it didn't imports my passwords and it gives me an error.

2) I tried "Import from password managers" but it didn't worked with the right format.

 -> 

3) I tried to install extension for google chrome but it didn't detect it.

 ->  

I hope you can help me about them.

Thanks,

Harfec.

[harlan4096]

Welcome to Kaspersky Community.

 

I guess You have the last versions of KPM installed, is it Chrome running when You try to import?

[Flood and Flood's wife]

On 7/11/2024 at 6:41 PM, Harfec said:

3) I tried to install extension for google chrome but it didn't detect it.

 ->  

Hello @Harfec, 

Also, (your) third (first) image shows it is *already* installed:

*IF the application does not recognise the extension is installed the password import will not work*

Please do the following: 

1. Reset Chrome to default -: chrome://settings/resetProfileSettings?origin=userclick
2. Then exit browser. 
3. Then shutdown computer, using Shutdown, not Restart, followed by powering on the computer by pressing the power button & logging in. 
4. Start Chrome & install KPM extension manually: 

• https://chromewebstore.google.com/detail/kaspersky-password-manage/dhnkblpjbkfklfloegejegedcafpliaa?pli=1
• Check the status of KPM extension/Chrome, in KPM application? 

Thank you🙏
Flood🐳+🐋

Edited August 13 by Flood and Flood's wife
grammar

[Harfec]

8 hours ago, harlan4096 said:

Welcome to Kaspersky Community.

 

I guess You have the last versions of KPM installed, is it Chrome running when You try to import?

Yes I have the latest KPM installed. Yes I tried when chrome is running.

7 hours ago, Flood and Flood's wife said:

Hello @Harfec, 

Also, (your) third (first) image shows it is *already* installed:

*IF the application does not recognise the extension is installed the password import will not work*

Please do the following: 

1. Reset Chrome to default -: chrome://settings/resetProfileSettings?origin=userclick
2. Then exit browser. 
3. Then shutdown computer, using Shutdown, not Restart, followed by powering on the computer by pressing the power button & logging in. 
4. Start Chrome & install KPM extension manually: 

• https://chromewebstore.google.com/detail/kaspersky-password-manage/dhnkblpjbkfklfloegejegedcafpliaa?pli=1
• Check the status of KPM extension/Chrome, in KPM application? 

Thank you🙏
Flood🐳+🐋

I tried what you just said but still KPM doesn't recognise the extension and still doesn't import my passwords.

[Flood and Flood's wife]

17 minutes ago, Harfec said:

Yes I have the latest KPM installed. Yes I tried when chrome is running.

I tried what you just said but still KPM doesn't recognise the extension and still doesn't import my passwords.

Hello @Harfec, 

Thank you for posting back & the information!

Please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in the template as shown; please include a *detailed history*. Support may request logs, traces & other data, they will guide you: 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

Edited August 13 by Flood and Flood's wife
changed template

[Harfec]

2 minutes ago, Flood and Flood's wife said:

Hello @Harfec, 

Thank you for posting back & the information!

Please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in the template as shown; please include a *detailed history*. Support may request logs, traces & other data, they will guide you: 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

Alright I will thank you for helping me.