Is anyone know how to fix this issue? trying to action on application then screen hang

[xcc000]

when i try to do some setting adjustment or direct close the kaspersky application , shown pop up comfirmation box then whole screen hang. i only can do ctrl+alt+del to logout and login again, if not screen hang can't action anything

 

btw can reply in Chinese Simplified Languange could be better to me , thanks alot guy

Edited Tuesday at 09:31 AM by Berny

[xcc000]

anyone know how to fix it ? where is kaspersky support, even i wan uninstall also prompt this comfirmation box make my screen hang. so trouble for this 

[Berny]

@xcc000 Welcome.
 

2 minutes ago, xcc000 said:

where is kaspersky support

Please go to → https://support.kaspersky.com/b2c/#contacts

[xcc000]

any direct solution for this issue? so  stupid, pop out comfirmation then hang 

Edited Tuesday at 09:48 AM by Berny

[harlan4096]

Can You provide the version of K. product installed?

[xcc000]

my version is kaspersky premium 21.18.5.438（a）

no need already , i solved it by myself .