Internet Security renewal

[PaulH]

Apologies if this has been answered, I did look around.

Win 10 Home 10.0.19045
Kaspersky Internet Security 21.3.10.391(I)

Due to an oversight on my part auto renewal failed and was cancelled.

I purchased it manually and received confirmation with an activation code.

I've delayed applying it until today which is the day before the current one expires.  I input the activation code and it showed confirmation that my system was protected for 364 days - unfortunately I did not capture that screen.

However the application still shows it expires tomorrow.  I'm reluctant to input the activation code again in case it cause problems, but I'm also reluctant to leave it until tomorrow in case protection has ended.

Advice please, thank you,

[Berny]

@PaulH

Did you add your activation code to your My Kaspersky account ?

Also , you can upgrade for free to Kaspersky Standard :

 

 

[PaulH]

Yes, that's the screen that then showed it was valid for 364 days but now shows it expires in less than 24 hours.

'Update status' on the Subscription screen also shows it expires tomorrow.

[Flood and Flood's wife]

25 minutes ago, PaulH said:

Apologies if this has been answered, I did look around.

Win 10 Home 10.0.19045
Kaspersky Internet Security 21.3.10.391(I)

Due to an oversight on my part auto renewal failed and was cancelled.

I purchased it manually and received confirmation with an activation code.

I've delayed applying it until today which is the day before the current one expires. 

1. I input the activation code and it showed confirmation that my system was protected for 364 days - unfortunately I did not capture that screen.
2. However the application still shows it expires tomorrow. 
3. I'm reluctant to input the activation code again in case it cause problems, but I'm also reluctant to leave it until tomorrow in case protection has ended.

Advice please, thank you,

Hello @PaulH, 

1. Also, (you) can check the activation of the *new* subscription - sign into (your) MyKaspersky account, select the Subscription tab, from there (you) should be able to see the existing subscription & the new subscription. 
2. The expiry date - tomorrow - of the *existing* subscription - is normal, do not worry, when the existing subscription expires, it will switch to the new subscription (you've) purchased. 
3. A subscription cannot be activated more than *once* - as long as (you) sign into (your) MyKaspersky account & verify the new subscription is showing, everything should remain as is. 

Thank you🙏
Flood🐳+🐋

[PaulH]

The Subscriptions tab only shows the expiring subscription.

But this time I noticed a link upper left 'All subscriptions' which with the left arrow implied that it would take me back a level.  But clicking that showed a screen does show both the old and the new subscriptions.

Thank you.

 

[Berny]

@PaulH

49 minutes ago, PaulH said:

 now shows it expires in less than 24 hours.

↓ A ' Reserve activation code ' works like this ↓

Spoiler

 

[PaulH]

Unsurprisingly when I switch on this morning protection had expired i.e. it hadn't switched to the new subscription.

Going to the screen in my previous post and to All subscriptions it still showed both subscriptions but with no devices attached to the new subscription.

After going round in circles for a bit I was told to download and install Kaspersksy (again as I ended up doing that a couple of days ago but got nowhere).  Input the Activation code but got some garbled message about old and new activation codes and already been used.  However there was a link (can't remember the wording) about using an already stored code and it now shows 362 days remaining.  However it only showed one of my two devices as protected.

Turned on the other device which is an old XP machine and that had expired as well.  However I'm getting nowhere updating that as trying to go to My Kaspersky it tells me my Browser is out of date.  Downloaded and installed Google Chrome and it says the same thing.

Trying to connect through the application it won't accept the email and password that works on the other computer.

So how do I get my XP machine protected now?

[Flood and Flood's wife]

1 hour ago, PaulH said:

So how do I get my XP machine protected now?

Hello @PaulH, 

Thank you for posting back & the information!

We're not sure IF (you've) stayed with KIS or taken advantage of the free upgrade to Kaspersky's new version - Kaspersky Standard - either way - XP is not supported:

1. Kaspersky Internet Security, Hardware and software requirements. 
2. Kaspersky for Windows, Standard, Hardware and software requirements. 

Thank you🙏
Flood🐳+🐋

[PaulH]

Fair enough for  new installation, I'd come to that conclusion anyway.  As far as I was aware it was working normally until the day the old licence expired, annoying the new licence can't be applied to the existing installation.

The lesson?  Make sure auto renewal can be completed!  It's led to a huge amount of work just to get it working again on Win10.

[PaulH]

Update.  I'd advise anyone with questions such as this to email *****@*****.tld instead of using this forum.

None of the responses to this post were in the slightest bit helpful.  XP IS STILL SUPPORTED.  It was just a matter of following the three steps in the AI response to having raised a support ticket.

Email is customerservicesolution at kaspersky dot com