Thanks but if I go to that page there is no Contact Us tab or button that I can see. It does have ‘Contact support’ but only a chat option or a phone number is under that. I had a problem updating a debit card and manage to raise an incident and resolve that, but I’m blowed if I know how. I sent an email to the address that replied to those but got a ‘Fail to register incident’ response saying to go to my.kaspersky.com, which loads the licences page. There is a ‘Contacts’ link at the bottom of that page which takes me to a Contact Us page, with links for Customer support and a button under Technical Support for Home users, but both those take me to the same page as your link. There is a menu on the Licenses page with a Support option but that takes me to the same page as the others. I maybe be missing something somewhere, but I’m going round in circles.