Internal account - Access denied

[Gabriel Boettcher]

We are encountering an issue when creating an internal account for the virtual server of a particular company (AKC). I have created the internal account with all the necessary permissions, but when I try to connect using it, I receive a "denied access" error.

[Zied]

Gabriel, please take a look at Predefined user roles : https://support.kaspersky.com/KSC/15.1/en-US/203750.htm

Also, you have to assign access rights to specific objects (at least on group) : https://support.kaspersky.com/KSC/15.1/en-US/237474.htm