Installs in incorrect language

[GuyFromBelgium]

Hello, I have tried to install Kaspersky Small Office Security on my PC. My PC is set in English. I live in Belgium. Why does your installer wants to install in French?
After installation I can not change the language to something else? Why ? Belgium has 3 official languages, yet you don't show the language that most people speak here. 

[Flood and Flood's wife]

2 hours ago, GuyFromBelgium said:

• I have tried to install Kaspersky Small Office Security on my PC.
• My PC is set in English.
• I live in Belgium.
• Why does your installer wants to install in French?
• After installation I can not change the language to something else? Why ?
• Belgium has 3 official languages, yet Kaspersky dosen't show the language that most people speak here. 

Hello @GuyFromBelgium, 

Welcome!

1. You could try to download from: https://www.kaspersky.com/small-business-security/downloads/small-office-security 
2. OR - please contact Kaspersky Customer Service, https://support.kaspersky.com/b2c/be:

2. Select Email OR Chat, then fill in the template as in the following image; please include (your) Activation Code & or Licesnse & the email (you) used when you registered KSOS. Kaspersky Customer Service / Support will be able to answer (your) questions:

3. Also, Stan_natS was complaining about a *limited* language issue: https://forum.kaspersky.com/topic/secure-browser-premium-although-its-not-really-premium-39214/#comment-159146, they said: 

qte

A company that does not support multilingualism (in its software, in support) a priori cannot operate in Europe. Seems like it's not the Middle Ages. Finally, now there should be no language problems at all, especially with the emergence of AI, it's not just Google Translate.

endqte

You may wish to mention their topic to support, because, *apparently* HQ have passed the issue onto the development team, so that *implies* HQ has some awareness of the limited language issue - for that *specific region*.

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Resource: 

Kaspersky Small Office Security - info, purchase, download, by Danila T.

Edited February 22 by Flood and Flood's wife
added: https://www.kaspersky.com/small-business-security/downloads/small-office-security & Kaspersky Small Office Security - info, purchase, download, by Danila T.

[GuyFromBelgium]

Hello,

Already tried option 1, still tries to use French.

Step 2, I filled in all the textboxes and then the Captcha was not working and I could not submit it.

I think this is the first and last time I ordered a Kaspersky thing.

[Berny]

@GuyFromBelgium Welcome.

The NL download link is unfortunately pointing to an EN installer.
→ https://www.kaspersky.nl/small-business-security/downloads/small-office-security

Spoiler

Kaspersky Technical Support NL is available here → https://support.kaspersky.com/nl/b2c/nl#contacts
Please try with another Browser ?

Spoiler

Concerning the language problem , my  location is ' België - West-Vlaanderen ' and i understand your dissatisfaction. I am in touch with the adequate Kaspersky collaborators about this situation,
but right now it's hard to tell how long time the implementation will take.

 

[GuyFromBelgium]

@Berny I would be happy if it was installing in English. I downloaded the installer indeed from the NL website and still get French. 

[Flood and Flood's wife]

1 hour ago, GuyFromBelgium said:

1. Already tried option 1, still tries to use French.
2. Step 2, I filled in all the textboxes and then the Captcha was not working and I could not submit it.
3. I think this is the first and last time I ordered a Kaspersky thing.

Hello @GuyFromBelgium, 

Thank you for posting back & for the update, we're so sorry there's so many difficulties. 

1. Just for clarification, your PC is in English, which language did you wish for Kaspersky Small Office Security to be in, we thought it would be English too, are we mistaken? 
2. Regarding submitting the Incident request: https://support.kaspersky.com/b2c/be; we've submitted 5 incidents, Testing reCAPTCHA, all submitted without any issues; using Microsoft Edge, Version 121.0.2277.128. We selected the Email option; we're sure you have, but would you mind checking that all the template fields are filled in please? 
3. We understand, we'd feel the same if it was happening to us. 

Thank you🙏
Flood🐳+🐋

Edited February 22 by Flood and Flood's wife
added gif

[Berny]

@GuyFromBelgium

This is strange especially since your PC is set in English 🤔

Can you please check your country and language in your Windows settings ?

[GuyFromBelgium]

I would be really happy if the application would install in English, but it is always installing in French. 

[Berny]

@GuyFromBelgium

In this case your best option is  Kaspersky Tech Support.

[harlan4096]

3 minutes ago, GuyFromBelgium said:

I would be really happy if the application would install in English, but it is always installing in French. 

Do You have installed in Your Windows system more than one language?

[kmscom]

You can always download the latest versions of the Kaspersky Small Office Security from here https://www.kaspersky.com/small-business-security/downloads/small-office-security
 

[Flood and Flood's wife]

14 minutes ago, kmscom said:

You can always download the latest versions of the Kaspersky Small Office Security from here https://www.kaspersky.com/small-business-security/downloads/small-office-security

Hi @kmscom, 

Thank you!

That's the advice we gave him 6 hours ago, but he replied - when he installs it - the language is french -> he wants English. 

 

We also recommended he contact Kaspersky Customer Service - which he was having problems doing, because reCaptcha was an issue, we checked logging the incident on his site, it worked fine for us; there's always the option of contacting support by phone. 

Thank you🙏
Flood🐳+🐋