Installed Kaspersky then uninstalled it causing all of my port forwards to be blocked by some firewall [Solved][Closed]

[Miniloserchamp]

I recently installed kaspersky security cloud and my port forwards stopped working so I uninstalled it and I still couldn’t get port forwards to work. This is really frustrating and I have been trying to fix this for days. I have tried everything with the windows 10 firewall and my router but still nothing works. I have no idea what to do and might format if this cant be fixed.

[Flood and Flood's wife]

Hello  @Miniloserchamp,

Welcome!

Please tell us:

1. Win10 operating system version ? 
2. Kaspersky Security Cloud version ?
3. Before installing KSCloud, were software compatibility & system requirement checks performed? 
4. If you run Windows in SafeMode with Networking does the “port forward” issue persist?
5. Was the original “port forwarding” configuration done in Windows Firewall? 
6. Have you performed any network recovery procedures? 
7. Does Windows Network Troubleshooter indicate any issues?
8. Is Kaspersky Security Cloud Premium or Free?

Please let us know?

Thank you

Kaspersky Security Cloud comparison chart

Kaspersky Security Cloud Firewall limitations

Kaspersky Security Cloud Firewall  documentation 
 

[Miniloserchamp]

1. 1809
2. I think its 3.020.0.14.1085 (that is the file name of the installer)
3. I didn’t have any other antivirus installed
4.  I will do that now
5. yes
6. The only thing I did was reset the windows defender firewall
7. no
8. free

I will get back to you with 4 but so far these are the answers. Thank you for helping me.

[Miniloserchamp]

Ok so the port forwarding still doesn’t work in Safe mode.

[Miniloserchamp]

Opps sorry made a mistake for 5, thats a no.

[Flood and Flood's wife]

Hello   @Miniloserchamp,

You’re very welcome!

Thank you for replying.

• Re 5, where/how was the “port forwarding” config done?
• Windows Defender is listed as incompatible.
• Please read the documents I’ve provided, carefully. 

Also, please note Kaspersky Security Cloud Free components   Protecting data entered on the computer keyboard no Application Control no Firewall no Anti-Spam no Anti-Banner no Safe Money no Private Browsing no Webcam Protection no Notification on connection to an insecure Wi-Fi network no Network Monitor no Application Manager no Software Updater no PC Cleaner no Data Encryption no Backup and Restore no Devices in my network no Internet protection for your children no Protecting your passwords on the Internet no File Anti-Virus yes Virus scan yes Update databases and application modules yes Protection against adware and spyware yes Web Anti-Virus yes Mail Anti-Virus yes IM Anti-Virus yes Heuristic analysis yes Protection against rootkits yes Automatic Exploit Prevention yes System Watcher yes Protection against phishing yes Checking of the reputation of files in Kaspersky Security Network yes Additional protection and management tools yes URL Advisor yes Virtual Keyboard yes Rescue Disk yes Password protection of application settings yes Performance yes Task Manager yes Gaming mode yes Threats and Exclusions yes Self-Defense yes Quarantine yes Notifications yes Configuration of application appearance yes My Kaspersky yes Microsoft Windows Troubleshooting yes Network Attack Blocker yes Privacy Cleaner yes Kaspersky Password Manager yes Unused Data Cleaner yes File Shredder yes Browser Configuration yes My Kaspersky yes Security news yes Secure Connection, limited data & automatic selection of remote virtual servers.  yes Mobile protection yes All Kaspersky Free software has advertising and no technical support.

As Kaspersky Security Cloud has been removed and the issue remains, in NormalMode or SafeMode, may we please have a GSI & Windows Logs, please upload the full folder to cloud (of your choice) & post back or PM the link please? 

Thank you. 

[Miniloserchamp]

Sorry I keep on misreading things, I’m half asleep and sick. I will link logs now. Thanks.

[Miniloserchamp]

https://drive.google.com/open?id=16UpBlegdIAHLZc91UqJQf5isE_MtFwS2

 

There are the logs, thanks for your help so far.

[Flood and Flood's wife]

Hello  @Miniloserchamp,

You’re most welcome!

Thank you for the data, I will look & let you know.

If you’re unwell🤢 please rest & recover. 

Best regards. 

[Miniloserchamp]

Do you mind if we pick this up tomorrow? 

 

Thank you so much yet again, see you tomorrow.

[Flood and Flood's wife]

Hello  @Miniloserchamp,

Tommorow, absolutely! 

Have a good rest and get better.

Best regards. 

[Miniloserchamp]

Hello, I’m back. Anything out of the ordinary in the logs?

Thanks

[Flood and Flood's wife]

Hello  @Miniloserchamp,

Welcome back! I hope you feel better?

1. Logs, yes, how many times was Kavremover used?
2. Where/how was the “port forwarding” config done?
3. Have you consciously modified the hosts file? 
4. Windows Defender is listed as a incompatible sfw with Kaspersky sfw, are you aware of that?
5. Before Kaspersky software was installed, was any AV used? 
6. Does every Windows update show a “successfully” applied status? 

Please let me know? 

Thank you. 

[Miniloserchamp]

1. No idea, I didn’t know what I was removing at the time so I tried many different things and deleted most of the logs
2. The port forwarding was done with my router
3. no
4. I am now but I was not at the time.
5. Windows defender, otherwise no.
6. Yes.

I am feeling a bit better thank you for asking. To add on to 2 I changed the ethernet network I was on to private but not really sure if that did anything because I changed the settings so public and private are the same.

 

Thanks

[Flood and Flood's wife]

Hello  @Miniloserchamp,

Thank you for replying. 

1. Re 1. 🤔 Hmmm…
2. Re “Router port forwarding configuration”, KSecloud is not responsible for “causing all the port forwards to be blocked by some firewall”. 
3. Your hosts file, is not original, has been modified, I’ll PM you. 
4. Good. 
5. Ok. 
6. Good. 
7. Re “I changed the settings so public and private are the same”, create images for all the settings you’ve changed, upload to cloud & PM the link please?  

🔴 Do you wish to use Kaspersky Security Cloud? 🔴

If “yes”, I’ll write up a process doc for you to follow….

☢ Please do not make any changes, or try to fix anything while we’re working on the issue?☢  

Please let me know, there’s a fair whack of work involved.

& I’m very glad you’re feeeling better.

Thank you

 

 

[Miniloserchamp]

https://drive.google.com/open?id=16UpBlegdIAHLZc91UqJQf5isE_MtFwS2 There is the picture, Thank you for all of your help so far. I probably will not use Security cloud again but if this is not related to Security cloud then I might reinstall it.

[Flood and Flood's wife]

Hello  @Miniloserchamp,

You’re very welcome!

Thank you for posting back & the image, I will look at it later today. 

🛑 May I have an image of  WD FW properties, all screens please🛑 ? 

Re “I probably will not use Security cloud again but if this is not related to Security cloud then I might reinstall it”

Huh? 

 May I have a translation without the double negatives please? 

😓

[Miniloserchamp]

Sorry, I mean I probably wont reinstall it if all of this was caused by security cloud, but if this issue has not been caused by Security Cloud then I might reinstall Security Cloud in the future. Sorry for confusing you.

Thanks

[Flood and Flood's wife]

Hello  @Miniloserchamp,

“...port forwards to be blocked by some firewall” issue was not caused by KSCloud.

⚠ Before you installed KSCloud did you create a System Restore point & or a System image⚠ ? 

Thanks. 

 

[Miniloserchamp]

Ok I will install Security Cloud later, like when I need it, for example; downloading torrents or other sketchy things online. At the moment I just want to get this issue solved.

Thanks

[Flood and Flood's wife]

Hello   @Miniloserchamp, 

🛑 May I have an image of  WD FW properties, all screens please🛑 ? 

⚠ Before you installed KSCloud did you create a System Restore point & or a System image⚠ ? 

Thanks. 

[Miniloserchamp]

The google drive link has been updated. 

https://drive.google.com/open?id=16UpBlegdIAHLZc91UqJQf5isE_MtFwS2

 

No

Thanks

[Flood and Flood's wife]

Hello  @Miniloserchamp,

Thank you. 

I’m happy to continue to assist, however, it’s very much “off topic”, the RC is not Kaspersky software & the “fix” is OOS for the Community portal. 

Please let me know via PM? 

Thank you

[Miniloserchamp]

Formatting fixed it, for those looking at this afterwards.

[Flood and Flood's wife]

Hello  @Miniloserchamp,
"Automatically" manage paging file/vm, is set, which is fine.
---

After you’ve done the “tweaks”, monitor for 2 weeks to a month, if the C drive fills up, goes “mad”, like it did before we started fixing the issues, let me know please?

Thank you🙏