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Installed Kaspersky then uninstalled it causing all of my port forwards to be blocked by some firewall [Solved][Closed]


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I recently installed kaspersky security cloud and my port forwards stopped working so I uninstalled it and I still couldn’t get port forwards to work. This is really frustrating and I have been trying to fix this for days. I have tried everything with the windows 10 firewall and my router but still nothing works. I have no idea what to do and might format if this cant be fixed.

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Hello  @Miniloserchamp,

Welcome!

Please tell us:

  1. Win10 operating system version
  2. Kaspersky Security Cloud version ?
  3. Before installing KSCloud, were software compatibility & system requirement checks performed? 
  4. If you run Windows in SafeMode with Networking does the “port forward” issue persist?
  5. Was the original “port forwarding” configuration done in Windows Firewall? 
  6. Have you performed any network recovery procedures? 
  7. Does Windows Network Troubleshooter indicate any issues?
  8. Is Kaspersky Security Cloud Premium or Free?

Please let us know?

Thank you

Kaspersky Security Cloud comparison chart

Kaspersky Security Cloud Firewall limitations

Kaspersky Security Cloud Firewall  documentation 
 

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  1. 1809
  2. I think its 3.020.0.14.1085 (that is the file name of the installer)
  3. I didn’t have any other antivirus installed
  4.  I will do that now
  5. yes
  6. The only thing I did was reset the windows defender firewall
  7. no
  8. free

I will get back to you with 4 but so far these are the answers. Thank you for helping me.

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Hello   @Miniloserchamp,

You’re very welcome!

Thank you for replying.

  • Re 5, where/how was the “port forwarding” config done?
  • Windows Defender is listed as incompatible.
  • Please read the documents I’ve provided, carefully. 
Also, please note Kaspersky Security Cloud Free components  
Protecting data entered on the computer keyboard no
Application Control no
Firewall no
Anti-Spam no
Anti-Banner no
Safe Money no
Private Browsing no
Webcam Protection no
Notification on connection to an insecure Wi-Fi network no
Network Monitor no
Application Manager no
Software Updater no
PC Cleaner no
Data Encryption no
Backup and Restore no
Devices in my network no
Internet protection for your children no
Protecting your passwords on the Internet no
File Anti-Virus yes
Virus scan yes
Update databases and application modules yes
Protection against adware and spyware yes
Web Anti-Virus yes
Mail Anti-Virus yes
IM Anti-Virus yes
Heuristic analysis yes
Protection against rootkits yes
Automatic Exploit Prevention yes
System Watcher yes
Protection against phishing yes
Checking of the reputation of files in Kaspersky Security Network yes
Additional protection and management tools yes
URL Advisor yes
Virtual Keyboard yes
Rescue Disk yes
Password protection of application settings yes
Performance yes
Task Manager yes
Gaming mode yes
Threats and Exclusions yes
Self-Defense yes
Quarantine yes
Notifications yes
Configuration of application appearance yes
My Kaspersky yes
Microsoft Windows Troubleshooting yes
Network Attack Blocker yes
Privacy Cleaner yes
Kaspersky Password Manager yes
Unused Data Cleaner yes
File Shredder yes
Browser Configuration yes
My Kaspersky yes
Security news yes
Secure Connection, limited data & automatic selection of remote virtual servers.  yes
Mobile protection yes

All Kaspersky Free software has advertising and no technical support. 

As Kaspersky Security Cloud has been removed and the issue remains, in NormalMode or SafeMode, may we please have a GSI & Windows Logs, please upload the full folder to cloud (of your choice) & post back or PM the link please? 

Thank you. 

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Hello  @Miniloserchamp,

Welcome back! I hope you feel better?

  1. Logs, yes, how many times was Kavremover used?
  2. Where/how was the “port forwarding” config done?
  3. Have you consciously modified the hosts file? 
  4. Windows Defender is listed as a incompatible sfw with Kaspersky sfw, are you aware of that?
  5. Before Kaspersky software was installed, was any AV used? 
  6. Does every Windows update show a “successfully” applied status? 

Please let me know? 

Thank you. 

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  1. No idea, I didn’t know what I was removing at the time so I tried many different things and deleted most of the logs
  2. The port forwarding was done with my router
  3. no
  4. I am now but I was not at the time.
  5. Windows defender, otherwise no.
  6. Yes.

I am feeling a bit better thank you for asking. To add on to 2 I changed the ethernet network I was on to private but not really sure if that did anything because I changed the settings so public and private are the same.

 

Thanks

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Hello  @Miniloserchamp,

Thank you for replying. 

  1. Re 1. 🤔 Hmmm…
  2. Re “Router port forwarding configuration”, KSecloud is not responsible for “causing all the port forwards to be blocked by some firewall”. 
  3. Your hosts file, is not original, has been modified, I’ll PM you. 
  4. Good. 
  5. Ok. 
  6. Good. 
  7. Re “I changed the settings so public and private are the same”, create images for all the settings you’ve changed, upload to cloud & PM the link please?  

🔴 Do you wish to use Kaspersky Security Cloud? 🔴

If “yes”, I’ll write up a process doc for you to follow….

☢ Please do not make any changes, or try to fix anything while we’re working on the issue?☢  

Please let me know, there’s a fair whack of work involved.

& I’m very glad you’re feeeling better.

Thank you

 

 

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Hello  @Miniloserchamp,

You’re very welcome!

Thank you for posting back & the image, I will look at it later today. 

🛑 May I have an image of  WD FW properties, all screens please🛑 ? 

Re “I probably will not use Security cloud again but if this is not related to Security cloud then I might reinstall it”

Huh? 

 May I have a translation without the double negatives please? 

😓

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