[INC000011501700] License - exceeded the maximum number of activations [Solved][Closed]

[WotaN]

Hi!   I have a license for Kaspersky Total Security but i receive this message:
You have exceeded the maximum number of activations allowed for the entered activation code

I follow this guide but nothing there to help me:
"You have exceeded the maximum number of activations allowed for the entered activation code" error

Also I contact Kapersky support from my.kaspersky.com with no results. - ID INC000011501700

I have invoice for that license and any proof needed.

Please help!  

[Flood and Flood's wife]

Hello @WotaN,

Welcome!

You must wait for Kaspersky Technical Support to assist, the Kaspersky Community cannot help you resolve the issue, we have no access to your records.

The Technical Team will assist, sometimes it takes a little while.

Thank you🙏

Flood🐳

[WotaN]

Thanks!

 

Can you urgent things? My pc is not protected until Kaspersky support solved things out. 

[Berny]

@WotaN  This Forum can’t manage your license issue. 
Kaspersky Tech Support will  fix your problem and notify you when done.
Your INC number has been added in your subject.

[Flood and Flood's wife]

Hello @WotaN,

You’re very welcome!

• Unfortunately we cannot, we have no way to intercede on your behalf, the Kaspersky Community is made up of people just like you, users of Kaspersky software; even if we were to contact Kaspersky Technical Support, they would not discuss your issue with any of us as it would be an invasion of your privacy. 
• If we could help, we truly would, sadly we cannot. 
• When did you log the case? It may take some time for the Support Team to get back to you.
• On the Support page, does your location have Phone or Online Chat, if “yes” use one of those options and let the Support agent know the INC# & that the issue is urgent. 

Thank you🙏

Flood🐳

[WotaN]

We had support in our language but is gone from 2018...I try with Online Chat but no answer there. In 13 years from that time I use Kaspersky, only 2 problems are always with this software: 

1. poor macOS implementation
2. always had an issues with license

But I will wait an answer from KTS

 

thanks!

[WotaN]

Problem solved!

 

Can close topic!

 

Thanks!