I'm having an issue with VPN after recent update.

[Jassie_Dave]

Hello, good morning all.

 

I'm having an issue with VPN after recent update. I am traveling internationally next week and need to use a VPN Thailand's server but Thailand server disappears from my Kaspersky VPN.

FYI / I'm using VPN version 21.23.6.614-2 (a)

 

Thank you.

 

[Flood and Flood's wife]

2 hours ago, Jassie_Dave said:

VPN version 21.23.6.614-2 (a)

I'm having an issue with VPN after recent update.

I am traveling internationally next week and need to use a VPN Thailand's server but Thailand server disappears from my Kaspersky VPN.

Hey @Jassie_Dave, 

Welcome back!

As per Danila T. due to the 'infrastructure-change' (i.e. Kaspersky appears to be changing from Pango to PureVPN) -> there's been:

1. A consolidation of VPN servers from ~105 to ~85, most common servers will remain.
2. The router feature, protocol selection and dual VPN options will disappear = no longer be available.
3. Kaspersky are committed to continuing to expand coverage and add new features in upcoming updates.

• Any issues or ongoing concerns with the app or the VPN service, please *update* the software from the link available on the support page:                                                                                                  - IF that doesn't work - please log a request with Kaspersky Customer Service, select Email & fill in the template as follows, note provide a *detailed-history* please: 
• Post back the incident-reference-request-number, it's prefixed with INC0000?  

Thank you🙏
Flood🐳+🐋

Edited 29 minutes ago by Flood and Flood's wife
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