I suspect someone is tryint to hack me.

[WarrenSinden]

Hi,

Yesterday I noticed that the passwords on both of my CCTV systems were not working. I ended up having to reformat them to reset the passwords. My CCTV systems are not protected by Kaspersky, but my smart home monitoring system detects them. This morning, I noticed my passwords aren't working again. I haven't reset them yet. (It might be a Hikvision issue, but I’m not certain yet).

This morning I opened Notepad on my phone, and a message appeared on the screen as if someone was writing a letter. I deleted the text and closed the app. I couldn't find Kaspersky on my phone (Samsung Galaxy A04, model SM-A045F/DS), so I tried to reinstall it. I also noticed that two of my devices are showing up on the smart monitor. Some of these devices are currently not working.

I tried to connect my phone to my computer, but I can't get it to work right now. I tried to log into Kaspersky from my phone, and the system is asking for a Kaspersky Internet Security subscription. I currently have a Kaspersky Plus subscription. Right now, I'm trying to stay offline as much as possible until I resolve this.

Can you help me? I want all my devices to run under a single subscription.

My computer is running Windows 11 version 24H2 (OS build 26100.7705). My phone is a Samsung Galaxy A04, model SM-A045F/DS. Software version ASKS v8.4, release 20260111.

Since you suspect a remote access breach, would you like me to provide security steps to secure your Hikvision system or help you sync your Kaspersky Plus subscription across all devices?

ADP v3.1 Release 20230510

Sincerely,

Warren Sinden

 

 

 

[WarrenSinden]

Here is the screenshot from my phone.

 

 

[kmscom]

скажите, какой язык для вас является родным. мы перенесем вашу тему

[WarrenSinden]

My native language is English.

I'm from South Africa.

As soon as I connected to kaspersky support forum on my phone, the header changed & my font changed to I think Russian.

I have used google translate to read it.

[kmscom]

тема перемещена из русскоязычного раздела.