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i lost my original key!


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i bought a new laptop with Kaspersky Endpoint installed, and i used it for a while without registering it with my email, but the HDD of the laptop had factory problems, so i changed th HDD by a new one, but when i reinstall Kaspersky endpoint they told me that i need an activation key, and that i dont have a registered key on my email.

what should i do to restore my pre-licenced software?

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Hello @aouat9

Welcome!

  • Have you contacted the merchant who sold you the laptop with pre-installed software?

IF "yes", what did they say?

IF "no", make sure you have the following information available: 

  • The date of the purchase. 
  • Your full name. 
  • The e-mail address you used for the purchase - (if an email address was given to the merchant).
  • Bank verification of the laptop purchase - date etc. 

Thank you🙏
Flood🐳+🐋

Resource: Support Rules for Kaspersky Software

Edited by Flood and Flood's wife
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25 minutes ago, Flood and Flood's wife said:

Hello @aouat9

Welcome!

  • Have you contacted the merchant who sold you the laptop with pre-installed software?

IF "yes", what did they say?

IF "no", make sure you have the following information available: 

  • The date of the purchase. 
  • Your full name. 
  • The e-mail address you used for the purchase - (if an email address was given to the merchant).
  • Bank verification of the laptop purchase - date etc. 

Thank you🙏
Flood🐳+🐋

Resource: Support Rules for Kaspersky Software

the answer is no, because i got my new laptop from the ministry, and that laptop is one of about 300 laptops distributed to my colleagues.
who should i share the informations above with?

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1 hour ago, aouat9 said:

the answer is no, because i got my new laptop from the ministry, and that laptop is one of about 300 laptops distributed to my colleagues. 

3. who should i share the information above with?

Hello @aouat9

You're most welcome!

  1. What is the ministry?
  2. Have you asked the ministry - maybe they recorded the license details - that would be a normal procedure for all devices/software, being allocated to users🤔
  3. Please read the Support Rules for Kaspersky Software, IF you or the ministry have a support contact with Kaspersky, you may wish to contact Kaspersky
Edited by Flood and Flood's wife
Added link for Kaspersky support
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